Whores, Vegetarianism, Moral High Ground & Capitalist Baggage Ross | April 20th, 2010

After answering 40,000+ customer questions, we’ve seen our share of pretty unusual questions. Last week, a customer sent us a note with a simple statement: “Hello whores.”

WTF?

Now – while people sometimes are confused about what we do at crowdSPRING (look to the right of this sentence for the explanation if you’re unsure), we’re pretty sure that few people mistake us for the Bunny Ranch in Nevada. The customer’s actual request is below:

Pete (our Director of Marketing) wasn’t stumped and politely responded:

I can only imagine what the customer was thinking. I suspect she quickly realized that we weren’t the Bunny Ranch (which is good news for many reasons, and particularly because Pete’s mom regularly reads this blog and thinks that Pete works at an Internet startup).

Since Khaya (the customer) and Pete had such a pleasant exchange of greetings, Khaya asked for help with an issue that, at least in Khaya’s mind, is somewhat related to prostitution – the very important issue of vegetarianism and moral high ground.

Pete eats more peanut butter sandwiches than my 3 kids combined.  While I wouldn’t call him a cannibal, he’s clearly not a vegetarian.

It so happens that Pete has a soft spot for intellectual discussions about moral high ground – especially with people who initially assume that we are whores. We all have weaknesses – and that happens to be Pete’s. So, Pete crafted this wonderful, detailed response offering the best guidance he could, to our customer Khaya.

Do you think the Bunny Ranch’s customer service team could have answered Khaya’s question as carefully and thoughfully as Pete did? I don’t think so.

Khaya was very pleased with Pete’s answer and praised Pete’s customer service as being “free of capitalist baggage”. We are pretty certain that nobody has ever said to Zappos that their customer service was “free of capitalist baggage”, so we’ve got that going for us, which is nice. Khaya wrote:

Here was Pete’s final response.

As Mark Twain said: “Fiction is obliged to stick to possibilities. Truth isn’t.” WTF indeed!

What’s the strangest question you’ve ever heard from a customer?

Need something designed? Name your price. Pick from 110+ entries. Love it or your money back.

Like our blog? You’ll freaking love our Twitter updates. Oh, and you’ll dig our Facebook page too.

  • Travis Keenan Tiffin

    This is AWESOME!!…crazy AMAZING kind of AWESOME…so much so that I can’t even think about my own strangest question! I’m now wishing Pete was my next door neighbor so we could share some beers and BBQ’d PORK!!!

  • Travis Keenan Tiffin

    This is AWESOME!!…crazy AMAZING kind of AWESOME…so much so that I can’t even think about my own strangest question! I’m now wishing Pete was my next door neighbor so we could share some beers and BBQ’d PORK!!!

  • Pingback: How To Respond If A Customer Thinks You Run The Bunny Ranch | rosskimbarovsky.com

  • Michelle

    Maybe they confused you with formspring.me?

  • Michelle

    Maybe they confused you with formspring.me?

  • christian zagarskas

    I think what ‘Kahya’ may have been saying was more of a sarcastic plug at ‘crowd-sourcing’ in general… Seems like Pete responded in such a way as to stump the opportunity for a political debate on the subject. Me personally, I can not afford to lend my talent to crowd sourcing, however (politely), I do see its ‘value’ for some, and thats great.

    At any rate, the strangest question I have ever heard from a customer was “can you make it so it changes automatically and I do not have to update it myself, or pay you to update it at all?” with regard to a website CMS system, which happened to be joomla. To which I responded, “… we could add in other peoples RSS feeds, is that what you want?” to which he replied “no, I want it to change daily, I heard this is good for those SEO things” [lol] “I just want it to change, you know, add news, photos, but from the internet, not other peoples websites, oh, and can you put a shopping cart up there too? I want to make money”…

    me: “…” (the client had no products…)

  • christian zagarskas

    I think what ‘Kahya’ may have been saying was more of a sarcastic plug at ‘crowd-sourcing’ in general… Seems like Pete responded in such a way as to stump the opportunity for a political debate on the subject. Me personally, I can not afford to lend my talent to crowd sourcing, however (politely), I do see its ‘value’ for some, and thats great.

    At any rate, the strangest question I have ever heard from a customer was “can you make it so it changes automatically and I do not have to update it myself, or pay you to update it at all?” with regard to a website CMS system, which happened to be joomla. To which I responded, “… we could add in other peoples RSS feeds, is that what you want?” to which he replied “no, I want it to change daily, I heard this is good for those SEO things” [lol] “I just want it to change, you know, add news, photos, but from the internet, not other peoples websites, oh, and can you put a shopping cart up there too? I want to make money”…

    me: “…” (the client had no products…)

  • Pingback: Five Tips For Startups And Small Businesses To Improve Their Customer Service « crowdSPRING Blog

  • Pingback: Small business and startups tips: track your own customer service data « crowdSPRING Blog

  • Pingback: Masked Vigilantes, Punk Rock, Customer Service and Why Apples Turn Brown « crowdSPRING Blog

Hey, it's crowdSPRING!

Tens of thousands of the world's best and most successful entrepreneurs, businesses, agencies and nonprofits use crowdSPRING for affordable and risk-free custom logo design, web design, a new company name or other writing and design services. More than 160,000 designers and writers work on crowdSPRING. We create designs and names people love. 100% guaranteed.

Get Blog Updates

Free E-Books

12 Question Interviews with cS designers.
Get it »

Contracts for designers who hate contracts.
Get it »

Contracts for software developers who hate contracts. Get it »

More in inspiration, Small business, Social media (405 of 648 articles)

/** chartbeat **/