Happiness As Your Business Model Ross | June 23rd, 2008
A few days ago, Tony Hsieh, CEO of Zappos.com recommended in a Twitter post a very interesting slideshow by Tara Hunt. The presentation is well worth a view. In the presentation, Tara Hunt suggests that happiness is a key to the success of a business. And in our experience as a company, this advice is spot on.
For us, customer service is a culture, not merely a service. The concepts discussed in Tara Hunt’s slideshow are the foundation of who we are as a company – both to our employees and to our customers.
The slideshow is 197 slides – but it’s a quick read. Great presentation, Ms. Hunt!