Posts Tagged ‘customer service’

Make Your Small Business Smarter with Artificial Intelligence and Machine Learning

Amanda Bowman | September 11th, 2017

Mention artificial intelligence (AI) to someone, and they’ll probably think of things like sentient robots or murderous computers. (“I’m afraid I can’t do that, Dave.”) You have to look no further than the phone in your pocket or the credit card in your wallet to know the truth: AI is no longer just a science […]

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30 Apps That Turn Your Phone Into A High-Powered Mobile Office For Your Business

Amanda Bowman | August 14th, 2017

Most business owners say that they lack the time to get everything done. This is especially true if your job involves travel. Travel puts extra pressure on our ability to deal with email, meet with our teams, review deliverables, etc. It doesn’t help that when we’re away from the office, we rarely have access to the […]

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7 Proven Ways to Improve Customer Service

Amanda Bowman | July 17th, 2017

In most situations, a customer’s only direct human contact with a company is through the company’s customer service team. Usually, the customer isn’t happy about something and needs help. As a result, whether you run a Fortune 100 company or a small business, it’s critical to have great customer service people on your team. With increasing […]

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Small Business Customer Service Tips: The Art of the Short Reply

Keri | February 25th, 2016

When I first joined the customer support team at crowdSPRING, I was convinced that every customer or creative needed detailed replies; the next great American novel in email response form. More content means good customer service, right? Boy, was I wrong about that. Think about your own experiences as a customer. Would you rather save […]

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Why Monopolizing The Market Is Poor Customer Service

Keri | February 18th, 2016

We’ve all played the classic board game Monopoly, and we know how frustrating it is when a player gets all of the prime real estate and has the gaul to put countless hotels on each space. It’s infuriating to watch them laugh their way to the bank while you hemorrhage all of your fake cash. You may be […]

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7 Things NOT to Say To Customer Service

Keri | February 11th, 2016

In customer service, we hear many of the same phrases all day, everyday. If given the chance, most customer service reps would likely give you a list of cringe-inducing phrases they hear at work (and in their haunting nightmares). As a self-proclaimed representative of the hoards of customer service workers out there, here are just […]

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10 Important Things You Can Do To Be A Good Customer

Keri | February 4th, 2016

As customers, we often put our expectations in the hands of the customer service team. That being said, there is so much one can do to take charge of their own experience as a customer. The company, the product, and the team are only part of the equation, and not the only deciding factors on […]

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Seven Tips On Being A Great Customer

Keri | January 14th, 2016

The most successful companies often also provide exceptional customer service. But as anyone who’s worked in customer service can tell you – not all customers are the same. Sure, we do our absolute best to treat each customer with respect and empathy and to solve their problems. But we will go out of our way […]

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Three Awesome Tools for Small Businesses and Startups

Arielle Kimbarovsky | January 13th, 2016

It’s not easy to start and run a successful business. After all, business owners must manage many different things and wear different hats in operating their business. From developing products and services to hiring to payroll, owners have a lot on their plates! Fortunately, there are some terrific mobile and web tools that entrepreneurs and […]

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The Insider’s Guide To Great Customer Service

Keri | December 9th, 2015

As consumers, we regularly measure our experiences by the quality of a company’s products, services, and customer service. Ironically, many companies forget that customer service often reflects how the world views their business. I’m sure I’m not the only one who’s been stuck on the phone with a company for what seems like an eternity, […]

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