Posts Tagged ‘apology’

Not Too Proud To Say “We’re Sorry”

Ross Kimbarovsky | June 5th, 2009 letter-to-community.png

We just went through one of the most humbling experiences for our company since we launched in May 2008. We experienced serious site performance problems. While our team (and numerous consultants on several continents) worked around the clock, it took us some time to identify the root causes of the problems and to fix them. […]

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