Posts Tagged ‘Strategy’

8 Smart and Practical Ways To Increase Your Small Business Profits

Ross | January 18th, 2016

Every small business owner has a lot to do but little time to accomplish everything. In the long run, successful small businesses find ways to improve their profitability (the amount of money remaining after all business expenses are paid). But short of raising prices and alienating customers, it’s not always easy for a small business […]

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Small Business Tips: Document Your Business Processes

Mike | October 5th, 2015

As managers or owners of a business, we usually think about succession planning in the context of who will take over the company once we leave. This is critically important for any business large or small, and the negative impact of poor succession planning can be devastating if something goes wrong and a very fast transition occurs. Think […]

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We Entrepreneurs Can Learn a Lot From Pope Francis (and VW)

Mike | September 28th, 2015

I am not a religious guy. I do not come from a religious family. I am a business guy, so I don’t usually pay a lot of attention to religious leaders, no matter what flavor of spirituality they represent. But Pope Francis’s visit to the US this past week has been very hard to ignore and, as someone […]

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5 Things Entrepreneurs Can Learn From Diplomats

Mike | September 14th, 2015

War is crazy expensive. Just ask any monarch, president, prime minister or, well, diplomat. So any alternative to war will not only save money but save lives and property. Historically, the chief alternative to waging a war has been to conduct diplomacy. That’s right: talk is cheap. Not to mention that it is effective, practical, and productive. No matter […]

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From the Vault: Labor Day! TCB and TCP

Mike | September 4th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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Small Business and Startups: When a Customer Deserves to Be Fired

Mike | August 31st, 2015

Last week we fired a customer. Yep, you heard me right. We asked one of our customers to please take their business elsewhere. Why would a small business do such a thing? Who in their right mind would turn down revenue and earnings? Well it’s really not that complicated. Some customers simply drain resources, strain […]

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From the Vault: Working Remote. Yeah. About That.

Mike | August 24th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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Lean Business: Why Comcast Stomps ADT’s Customer Service

Mike | August 17th, 2015

Customer service ain’t easy. It takes a combination of the right people, the right training, the right tools, and the right attitude. Lots of companies get this right, but most just don’t haver a clue. I had to make a couple of calls this morning to a couple of different service providers: Comcast (yikes, right?) and […]

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Small Business and Startups: Build Teams, Have Fun

Mike | August 10th, 2015

Who says business can’t be fun? Leadership is not just about productivity, strategy, and tactics – much more important is the fact that great leadership is about people. Strong leaders never lose sight of the individuals who make up their team and never stop working to make the team stronger. A great team is at once […]

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Small Business and Startups: Finding Your Match

Mike | July 27th, 2015

Last week I wrote about customer service and the importance of scheduling and allocating your support resources. Lots of small businesses find that they can deliver top-notch, high-volume customer support with very small teams of people as long as they have the correct tool and as long as they pay close attention to the kinds of problems […]

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