Posts Tagged ‘startups’
Small business: The Affordable Care Act, Part II
Mike | December 3rd, 2012Earlier this year, I wrote a post about ways that Obamacare might help small businesses. At the time, the Supreme Court had just released it’s decision upholding most of the Affordable Care Act’s provisions and the dust was still settling on what it would all mean. Last month, President Obama won re-election, effectively removing the threat that [...]
Small Business and Startup Tips: Hire and be Human
Mike | November 12th, 2012Last week ago I discussed a great yiddish word in one of my posts and today I want to share another. This is a word many of you may already be familiar with, and that may even inspire some of you in how you live your life. The word is mensch and it describes a good [...]
Small Business and Startups: End-of-Year Mishegoss, 2012 Version
Mike | November 5th, 2012Around this time last year I defined for you the Yiddish word ‘mishegoss,’ which many of you were familiar with in spite of never having heard the term before. Yiddish is just that way – it taps into certain archetypes in our consciousness and, as a result, a phrase that we might never have heard before [...]
Small Business and Startups: Slice & Dice Your Customer Service Data
Mike | October 29th, 2012After every quarter I delve into our customer service data to have a look at a few things: first (and foremost) are we effectively meeting out goal of providing world-class customer service to our community? Next, what is the demand on our system and do we have capacity available to meet it? Third, have we [...]
