Posts Tagged ‘start-up’

Lean startups: Office space for the 21st Century

Mike | April 25th, 2011

When starting a company it is important to figure out not just how the team will work together, but where the team will work together. Lots of factors will drive this decision, including what type of company you’re launching, who your customers are, how large your team will be, what your budget is, and where […]

Read full post »

10 tips for entrepreneurs on working with a partner

Mike | April 18th, 2011

After almost five years of working closely with a partner in an internet venture, I have had a great deal of time to think about how to do it better. At times it has been as easy as could be – enjoying the work together, assisting one another seamlessly, being greater than the sum of […]

Read full post »

10 things entrepreneurs can learn from musicians

Mike | March 21st, 2011

I have written several posts now about ways entrepreneurs can learn from people and from the world around them. A few months ago I wrote about how much we can learn from kids (e.g. kids know how to entertain themselves) and last month I shared thoughts about what we can learn from dogs (e.g. dogs love […]

Read full post »

Lean Marketing: Customer service strategies for small businesses and startups

Mike | March 14th, 2011

Of the many things businesses can do well (or fail at) none is more important than customer service. Although the marketing textbooks, don’t consider it to be one aspect of a solid marketing plan, this key function should be considered as a part of your marketing and approached the same way you would approach any […]

Read full post »

5 things that suck (about hiring new employees) and 10 things companies can do about it

Mike | February 28th, 2011

We hear all the time about the importance of hiring the right people and the expanding universe of advice can be overwhelming; hire slow and fire fast, only hire the “right” candidate; ask probing questions; check all references; blah blah blah. For a small business with constantly-strained capacity it can be incredibly difficult to post a […]

Read full post »

Small business and startup issues: net neutrality and H.R. 1

Mike | February 21st, 2011

Small businesses which are built on the Internet and dependent on it for their livelihoods are threatened by an amendment to the spending bill passed by the House last week. The amendment introduced by Oregon Representative Greg Walden, specifically prohibits the FCC from enforcing its Net Neutrality rules, passed late last year. These rules would […]

Read full post »

Tips for small business and entrepreneurs: the right customer service when things go wrong

Mike | February 14th, 2011

Ross wrote a short post the other day about a funny customer service request we received  and mentioned that we have handled well over 100,000 customer service contacts since we launched less than 3 year ago. I looked at that number and my jaw dropped; I know intellectually that we handle a huge volume of […]

Read full post »

10 things that entrepreneurs can learn from dogs

Mike | February 7th, 2011

Some months back I wrote a post about how, as entrepreneurs, we have much to learn from our kids. Lots of you chimed in about your own experiences and about how much you, too, have learned about business from children. Well, as I was pondering what to write about this week, our family dog, Epee´ […]

Read full post »

Lean Marketing: Public Relations strategies for small businesses and startups

Mike | January 31st, 2011

One of the least expensive and most effective ways that small businesses can grow is through the strategic application of public relations. PR can be executed on a modest budget, and the awareness and word-of-mouth that can be attained is priceless for a small company. PR is typically a mix of social media, community participation, […]

Read full post »

The State of the Crowdsourcing Union, 2011

Mike | January 11th, 2011

Later this month President Obama will deliver the annual State of the Union address. In the address the President will discuss the relative strength of our economy, our institutions, and our relationships with other nations and our current standing in the world. I thought it appropriate , at the beginning of this new year, to […]

Read full post »