Posts Tagged ‘smallbiz’

We Entrepreneurs Can Learn a Lot From Pope Francis (and VW)

Mike | September 28th, 2015

I am not a religious guy. I do not come from a religious family. I am a business guy, so I don’t usually pay a lot of attention to religious leaders, no matter what flavor of spirituality they represent. But Pope Francis’s visit to the US this past week has been very hard to ignore and, as someone […]

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From the Vault: Labor Day! TCB and TCP

Mike | September 4th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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From the Vault: Working Remote. Yeah. About That.

Mike | August 24th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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Lean Business: Why Comcast Stomps ADT’s Customer Service

Mike | August 17th, 2015

Customer service ain’t easy. It takes a combination of the right people, the right training, the right tools, and the right attitude. Lots of companies get this right, but most just don’t haver a clue. I had to make a couple of calls this morning to a couple of different service providers: Comcast (yikes, right?) and […]

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Small Business and Startups: Build Teams, Have Fun

Mike | August 10th, 2015

Who says business can’t be fun? Leadership is not just about productivity, strategy, and tactics – much more important is the fact that great leadership is about people. Strong leaders never lose sight of the individuals who make up their team and never stop working to make the team stronger. A great team is at once […]

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From the Vault: Give it a Break, Already.

Mike | August 3rd, 2015

EDITOR’S NOTE: We originally published this post 5 years ago. Seein’ as how we are away right now for a long summer weekend, we thought we’d share this one one more time… enjoy! I left early this morning for the first “real” vacation I have had in over a year and I am looking forward to eating lobster […]

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Small Business and Startups: Finding Your Match

Mike | July 27th, 2015

Last week I wrote about customer service and the importance of scheduling and allocating your support resources. Lots of small businesses find that they can deliver top-notch, high-volume customer support with very small teams of people as long as they have the correct tool and as long as they pay close attention to the kinds of problems […]

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Small Business and Startups: Making Customer Service Available (On Your Own Terms)

Mike | July 20th, 2015

Periodically (like every single quarter) we review our customer service data to determine whether we are best using our resources. This is an excellent practice for a small company, especially one that is ambitious and by its very nature capacity constrained. At crowdSPRING we strive to provide world-class quality support, but our team is small […]

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Lean Business Tips: Marketing Channels on the Cheap

Mike | July 13th, 2015

Startups and small businesses face a steep learning curve when it comes to online marketing. The options are rich, the ROI can be cruel, the capacity investment can be significant, and the results can often be questionable. At crowdSPRING we have experimented with virtually every online marketing strategy and tactic available, often with negative results. The […]

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5 Things Entrepreneurs Can Learn From Their Own Customers (We Did!)

Mike | June 8th, 2015

It is certainly not the first time I’ve said this, but the point bears repeating: your customer’s voices are the thing you should be paying the closest attention to. Today. There are many ways to get your ear to the rail and listen to what they have to say: surveys, exit questionnaires, customer service emails, live […]

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