Posts Tagged ‘smallbiz’

Night Owls vs. Early Risers: What’s Best for Your Business?

Arielle | January 6th, 2016

Some people wake up with the sunrise, while others are just then going to bed. Personally, I would much rather finish my day at 4 am than start it at that hour. I find that my creativity and productivity both peak while the rest of the world is asleep. There are few distractions, and I […]

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10 Important Web Design Best Practices and Tips for Small Business Websites

Ross | January 4th, 2016

If you don’t have a  dedicated website for your startup or small business, you’re in danger to fall further behind your competition. You might think that you’re  building a fan base on Facebook (if you’re buying fans on Facebook by advertising, you’re very likely wasting your money), sharing small bits of content on Twitter and […]

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Small Business Tips: Document Your Business Processes

Mike | October 5th, 2015

As managers or owners of a business, we usually think about succession planning in the context of who will take over the company once we leave. This is critically important for any business large or small, and the negative impact of poor succession planning can be devastating if something goes wrong and a very fast transition occurs. Think […]

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We Entrepreneurs Can Learn a Lot From Pope Francis (and VW)

Mike | September 28th, 2015

I am not a religious guy. I do not come from a religious family. I am a business guy, so I don’t usually pay a lot of attention to religious leaders, no matter what flavor of spirituality they represent. But Pope Francis’s visit to the US this past week has been very hard to ignore and, as someone […]

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From the Vault: Labor Day! TCB and TCP

Mike | September 4th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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From the Vault: Working Remote. Yeah. About That.

Mike | August 24th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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Lean Business: Why Comcast Stomps ADT’s Customer Service

Mike | August 17th, 2015

Customer service ain’t easy. It takes a combination of the right people, the right training, the right tools, and the right attitude. Lots of companies get this right, but most just don’t haver a clue. I had to make a couple of calls this morning to a couple of different service providers: Comcast (yikes, right?) and […]

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Small Business and Startups: Build Teams, Have Fun

Mike | August 10th, 2015

Who says business can’t be fun? Leadership is not just about productivity, strategy, and tactics – much more important is the fact that great leadership is about people. Strong leaders never lose sight of the individuals who make up their team and never stop working to make the team stronger. A great team is at once […]

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From the Vault: Give it a Break, Already.

Mike | August 3rd, 2015

EDITOR’S NOTE: We originally published this post 5 years ago. Seein’ as how we are away right now for a long summer weekend, we thought we’d share this one one more time… enjoy! I left early this morning for the first “real” vacation I have had in over a year and I am looking forward to eating lobster […]

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Small Business and Startups: Finding Your Match

Mike | July 27th, 2015

Last week I wrote about customer service and the importance of scheduling and allocating your support resources. Lots of small businesses find that they can deliver top-notch, high-volume customer support with very small teams of people as long as they have the correct tool and as long as they pay close attention to the kinds of problems […]

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