Posts Tagged ‘smallbiz’

Small Business and Startups: What Type of Boss Are You?

Mike | February 9th, 2015

I like to think of myself as a benevolent boss – guiding the team with a wise and gentle hand. Except on those occasions when I am not. Day-to-day I don’t think a great deal about the bossing-style I practice, but when I do take time to reflect, I realize that I have some very serious shortcomings […]

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Small Business and Startups: What I am Using Now (5 Free Tools!)

Mike | February 2nd, 2015

As a manager of a small, online business I wear a whole range of hats: I supervise marketing, customer service, engineering, business intelligence, HR, and operations (among other things). My days are full, my hours are long, and my budget is ever limited. Like all of us, I am constantly looking for money-savers and productivity-boosters and […]

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Small Business and Startups: Hold Hands and Leverage Your Customer Service

Mike | January 19th, 2015

From Day One we viewed crowdSPRING as the ultimate light-touch, self-serve, highly scalable internet business. We determined that we would build the product and out website such that even the least sophisticated visitor could learn for themselves how the system worked and could then take self-led actions to source the creative services they came looking for. Our […]

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Small Business and Startups: The Top 10 Business Books of 2014

admin | December 22nd, 2014

When Ron Charles and Timothy R. Smith of the Washington Post described 2014 as a good year for book lovers, they probably weren’t referring to texts of the business variety. That said, the business book fans among you shouldn’t be too disappointed. From the lessons of a hugely successful serial entrepreneur to the surprisingly insightful […]

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Small Business and Startups: How Do I Thank You?

Mike | December 15th, 2014

Mom taught us well. She raised us to be polite and she raised us to consider other’s feelings. For many small business owners saying thanks to your team is a head-scratcher. Performance-based bonuses can be a powerful incentive for individuals, and profit-sharing plans can reward great teamwork, but saying thank you can and should rise above […]

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Small Business and Startup Tips: Cool Stuff for Your Next Trip

Mike | November 10th, 2014

Got any trips planned? Business junket? Family vacation? Around the world in 80 days-tour? Well if you’re traveling these days, you need not only to be aware of long lines, crazy security, ebola screenings, weather emergencies, and radar tower mishaps, but also of the great tools and resources available to travelers. I am talking sweet mobile […]

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Small Business and Startups: Customer Service Marketing Manifesto

Mike | November 3rd, 2014

I’ve written and spoken often about how customer service for us is a marketing tactic and how we view our customer service as a part of our marketing department. It’s simple – great customer service begets great customer satisfaction which begets great word of mouth. But there’s is another layer to this strategy that is […]

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10 Best Practices For Email Marketing For Small Business and Startups

Ross | October 21st, 2014

Marketers are seeing an alarming trend. Although 122 billion emails are sent every hour, a large and growing percentage of emails are never read. This is not surprising – most marketing emails are simply pure spam without any creative or substantive value. Even worse, really bad marketing emails can easily destroy a company’s reputation and […]

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Small Business and Startups: Number One Leadership Skill

Mike | October 20th, 2014

“Genius is the ability to put into effect what is on your mind.” – F. Scott Fitzgerald Let’s see. Strength? Nah. Productivity? Nope. Ability to instill fear? No way. The number one skill any great leader needs is the ability to communicate clearly, effectively, and quickly. Great leaders do display strength and determination, that’s for sure; great […]

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Small Business and Startups: Best Boss Ever?

Mike | October 13th, 2014

“Remember the difference between a boss and a leader; a boss says “Go!” – a leader says “Let’s go!”” – E.M. Kelly There are plenty of ways to skin a cat. This applies not only to winning arguments and basketball strategy, but to business management as well. The idea in business, as with so many things, […]

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