Posts Tagged ‘smallbiz’

5 Things Entrepreneurs Can Learn From Their Own Customers (We Did!)

Mike | June 8th, 2015

It is certainly not the first time I’ve said this, but the point bears repeating: your customer’s voices are the thing you should be paying the closest attention to. Today. There are many ways to get your ear to the rail and listen to what they have to say: surveys, exit questionnaires, customer service emails, live […]

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5 Things Entrepreneurs Can Learn From Kindergarten Teachers

Mike | May 18th, 2015

If you remember the name of your kindergarten teacher, raise your hand. In a poll of adults, almost 70%  could recall the person with great clarity.  This is remarkable, because not only was this decades ago but the respondents were just 5 or 6 years old at the time! Our very first teachers were memorable because they were sources of […]

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Small Business and Startups: 8 Steps To a Successful Redesign

Mike | May 11th, 2015

There comes a time when a business looks hard at its website and lets out a groan of dismay. Your website is out-dated, out-moded, and out-competed and it doesn’t take a genius to see. Your own customers may have been telling you to get it together and, whether you are listening or not, it doesn’t […]

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Small business Congress-watch: Some Pending Bills (and Why They Matter)

Mike | May 4th, 2015

On occasion I write about legislation pending in our houses of Congress that has the potential to positively impact your business and mine. It is fascinating to read in the news about some of the ideas and priorities that our elected representatives are pursuing as we speak. Some of these efforts gain a great deal […]

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5 Things Entrepreneurs Can Learn From Artists

Mike | April 20th, 2015

Art inspires in ways sometimes difficult to articulate. Ideas, metaphors, and themes are the product that artists traffic in, and their ability to  galvanize their audiences in a powerful, indirect way can stir us in profound ways. Yet, while we celebrate, even lionize the greatest of our artists we simultaneously relegate the vast majority to poverty […]

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Small Business and Startups: Management for the Joy Of It

Mike | April 13th, 2015

Business owners and managers tend to focus on business. This is right and this is good; it is our responsibility to our stakeholders to responsibly lead our companies towards success and to prioritize operations and profitability. We work hard every day to improve efficiency, acquire customers, increase margins, analyze results, craft strategy, execute tactics, and […]

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Small Business and Startups: Why Transparency Matters

Mike | March 16th, 2015

What we got here, is a failure. To communicate. Profound words from a film, that in retrospect, feels a bit dated and quaint. In the Paul Newman classic, “Coolhand Luke,” the antagonist uses those words to control the prisoners who are his charges, and those words usually communicate the punishment that is to follow. In […]

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Small Business and Startups: Net Neutrality? Done! (For Now)

Mike | March 2nd, 2015

Wow. What a difference two weeks makes! This past Thursday, the F.C.C. voted to place Internet Service under Title II of the Telecommunications Act, which means it will be governed as a public utility in the same way that telephone service is currently regulated. Mobile data services for phones and tablets will also be protected under the […]

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5 Things Entrepreneurs Can Learn From the Supreme Court

Mike | February 23rd, 2015

Spring is almost here and after this loooong and coooold one we are actively looking for the signs. Soon the green shoots will appear, the early migrating birds will be sighted, the street corners will reappear from under the piles of drab gray snow and ice and the Supreme Court will begin to issue decisions […]

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Small Business and Startups: Net Neutrality, Part Deux

Mike | February 16th, 2015

Just about 4 years ago, I wrote on these pages about the struggle to protect the internets and some proposed legislation that was threatening the many small businesses and startups who depend on cyberspace to do business, feed their families, and assure that their employees will continue to be paid. Four years later, much to the relief […]

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