Posts Tagged ‘smallbiz’

Small Business Tips: Engaging Customers (Sell, Sell, Sell)

Mike | August 11th, 2014

Last week I wrote about building lasting relationships with your customers and the critical importance of nurturing and maintaining strong ties over time with those most important to the well-being of your business. Today, I thought perhaps we could start from the beginning, with a discussion on how to start those relationships. Perhaps the hardest thing […]

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Small Business Tips: 5 Steps to Building Great Customer Relationships

Mike | August 4th, 2014

You started a business and slowly, surely you have been acquiring new customers. They buy your products, they pay their bills. And they bring you their problems. Not the kind of problems they share at home with their spouse or on the couch with their shrink. Rather they share the problems they have with whatever […]

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Small Business and Startups: 7 Habits of Me

Mike | July 14th, 2014

Steven Covey started it all with his seminal book, “7 Habits of Effective People.” His work has spawned hundreds of blog posts – a quick search turns up the “21 Habits of Successful Entrepreneurs,” and the “7 Habits of Effective Managers,”  even the “10 Habits of Happy Mothers.” All of this exploration of habits and success, […]

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Small Business and Problem-solving: Take a Walk

Mike | July 7th, 2014

Sometimes I wake up in the night thinking about my company. On occasion it can be difficult to get back to sleep, especially when some recently wrestled-with and unresolved issue is nagging at me. My mind gets stuck on a problem or a question and sleep can be elusive from that point forward. I think this […]

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Small Business and Startups: What Would You do Differently?

Mike | June 9th, 2014

Mom told us to learn from our mistakes. The world’s great religions teach us that our transgressions will be forgiven. Redemption is all around us every wherever we look, whether as a plot-line in a movie or in the world of politics. Entrepreneurs make mistakes every single day, many of them completely unforced errors. Sometimes these mistakes have a negligible impact on […]

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Listen Close: 5 Tips for Small Business and Startups

Mike | June 2nd, 2014

People who run businesses tend to talk. A lot. We chair meetings, we advance our opinion, we write memos, we give marching orders, we articulate strategy, and we manage tactics. We are excellent at communicating our thoughts and wishes. What we don’t do quite as well is listen. As important as it is to be […]

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5 Things Entrepreneurs Can Learn From Superheroes!

Mike | May 19th, 2014

To many people out there (investors, business students, politicians) entrepreneurs are heroes of the first degree. They are lionized, studied, imitated, and held up as shining examples of American ingenuity and creativity. But truly, entrepreneurs are heroes of the second degree. Although their creativity can not be denied, their energy borders on legendary, their resourcefulness […]

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Small Business and Startup Tips: Enjoying Your Customers For Profit and Fun

Mike | May 12th, 2014

When a customer walks through your door, be it a bricks-and-mortar door or a virtual one, it is paramount that they be greeted and feel welcomed into your business. Not just making them at home, or perhaps offering a little espresso, but rather making them feel that you are there to help them, to answer […]

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Raising the Minimum Wage: Why it Matters to Small Business

Mike | May 5th, 2014

In his new book, Capital in the Twenty-First Century, Thomas Piketty argues that the gap between the wealthiest members of our society and the poorest has widened significantly over the past decade. Much of this increasing discrepancy is accounted for by the global recession that began in 2008, but much of the blame lies with the policy-makers […]

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Small Business, Culture and Pancakes

Mike | April 28th, 2014

Remember when you were a kid and mom would hang one of your drawings on the door of the fridge? How good did that make you feel to be recognized? To have your wonderful talents displayed for everyone to see? When we celebrate the work of a family member or a team member it is […]

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