Posts Tagged ‘small biz’
5 Tips: What Being an Angry Customer Has Taught Me About Great Customer Service
Mike | June 11th, 2012I am notorious. I have, probably deservedly, developed a reputation around the office for being fierce when it comes to customer service. I don’t mean that I direct my savagery towards our own support agents, rather the pain I can sometimes cause customer service agents from other companies. Every so often, I find myself on [...]
Six Words Of Advice From Our Small Biz Community
Amanda | May 30th, 2012Each week, we ask small business founders and owners to distill their advice to new entrepreneurs into six words, as part of our Small Business Spotlight series. What we’ve learned–besides many pearls of wisdom– is that you guys are pretty darn pithy. From witty to practical, here quite a few of our favorites: Start [...]
Small Business Spotlight of the Week: Penn Brewery
Amanda | May 23rd, 2012For some reason (probably age discrimination), I have the reputation at the office for being a booze hound. But in reality, I have one true love: beer. If you haven’t gotten the memo, craft beer is is a huge movement in the United States. The Brewer’s Association reports that in 2011, craft beer had blossomed [...]
