Posts Tagged ‘leadership’
Small Business and Startups: 3 Essentials for Customer Service
Mike | November 19th, 2012I had (another) bad customer service experience with an airline last week. I know – a shocker. Sometimes I start to think that poor service and unhappy customers are a requirement for the airline industry. That this is a part of meeting some unwritten baseline needed for any entrant in the space. Then I come [...]
Small Business and Startup Tips: Hire and be Human
Mike | November 12th, 2012Last week ago I discussed a great yiddish word in one of my posts and today I want to share another. This is a word many of you may already be familiar with, and that may even inspire some of you in how you live your life. The word is mensch and it describes a good [...]
Small Business and Startups: End-of-Year Mishegoss, 2012 Version
Mike | November 5th, 2012Around this time last year I defined for you the Yiddish word ‘mishegoss,’ which many of you were familiar with in spite of never having heard the term before. Yiddish is just that way – it taps into certain archetypes in our consciousness and, as a result, a phrase that we might never have heard before [...]
