Posts Tagged ‘excel’

Small Business and Startups: Making Customer Service Available (On Your Own Terms)

Mike | July 20th, 2015

Periodically (like every single quarter) we review our customer service data to determine whether we are best using our resources. This is an excellent practice for a small company, especially one that is ambitious and by its very nature capacity constrained. At crowdSPRING we strive to provide world-class quality support, but our team is small […]

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Small Business and Startup Tips: Analyzing Your Search Data

Mike | April 27th, 2015

SEO is simple. NOT! Virtually every business relies to a certain extent on where they will appear in an online search for their service, product, or company name. Online businesses, in particular spend massive resources to ensure that they rank highly on Google, Bing, etc. for any relevant search and most spend a significant percentage of […]

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Small Business and Startup Tips: Pricing and Analysis

Mike | October 22nd, 2012

Periodically every business needs to take a fresh look at pricing their products or services. There are several basic questions that need to be asked, and then a great deal of work to analyze the current state of pricing data and then to forecast the impact of any change in pricing. First, you need to […]

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Small Business and Startup Tips: Analyze This (a Data Primer)

Mike | May 21st, 2012

Our awesome Customer Service Master, Bianca, came to me last week with a simple request: “Let me have more responsibility.” Well it’s not everyday that a member of the team asks for the opportunity to do more, and it’s not every person in the world who expresses interest in learning new skills. We had a […]

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Small business tips and tricks: reconciliation hell (or 12,716 ways to spend your weekend)

Mike | February 1st, 2010

Warning to readers: the topic of this week’s blog post is arcane, technical, and probably boring to roughly 95% of our audience. I hope that you “5-percenters” get something out of this and that the other 95% of you appreciate that what I am about to describe is how many entrepreneurs spend their Sunday afternoons […]

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