Posts Tagged ‘data’

Small business and startup tips: track your own customer service data

Mike | July 12th, 2010

It’s been over a year since I last updated the community on our efforts to build a world-class customer service organization. We are committed to providing great support and doing it in a timely, polite, and efficient manner. Since we launched in May of 2008 we have provided customer service via our online Help Center, […]

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Saying “thank you” – why startups and small businesses should listen to mom.

Mike | June 14th, 2010

In these recessionary times, all of us who operate startups and small businesses struggle to meet our bottom line, pay our monthly bills, retain our great employees, and grow our businesses in spite of the challenges presented. What to do, what to do? Well, one time-proven marketing strategy that increases customer lifetime value, cements loyalty, and […]

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5 thoughts for startups and small business: numbers count

Mike | March 8th, 2010

Photo: tifotter Einstein famously said, “Not everything that can be counted counts, and not everything that counts can be counted” while Count Von Count (pictured above) said “That’s TWO! Two worried frogs! Ha ha ha ha!” Einstein was right in so many ways, but I believe that in the context of small businesses and startups, […]

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Small business tips and tricks: reconciliation hell (or 12,716 ways to spend your weekend)

Mike | February 1st, 2010

Warning to readers: the topic of this week’s blog post is arcane, technical, and probably boring to roughly 95% of our audience. I hope that you “5-percenters” get something out of this and that the other 95% of you appreciate that what I am about to describe is how many entrepreneurs spend their Sunday afternoons […]

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Dear Buyer (redux), or 4 tips for posting and managing your crowdSPRING project

Mike | November 16th, 2009

Seven months ago I wrote a post and shared some data which I hoped would help crowdSPRING Buyers to find success and happiness with their projects on the site (well maybe not happiness, but you get my drift). Well, since then we have had more than 5,800 new Buyers registered, had over 336,000 more entries […]

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Friday Fun Facts – Customer Service Requests

Mike | March 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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