Posts Tagged ‘data’
Reputation and Community
Mike | April 29th, 2013A couple weeks ago I wrote a post about building relationships with your customers that are based on trust, loyalty, transparency, integrity, and honesty. While writing the post, I had in mind a project we have been working on at crowdSPRING for well over a year now. The team is really excited that in the next couple of [...]
Small Business and Startup Tips: Analyze This (a Data Primer)
Mike | May 21st, 2012Our awesome Customer Service Master, Bianca, came to me last week with a simple request: “Let me have more responsibility.” Well it’s not everyday that a member of the team asks for the opportunity to do more, and it’s not every person in the world who expresses interest in learning new skills. We had a [...]
10 Tips for small business: surveying your customers
Mike | May 3rd, 2011One of the most important things a business can do is to invest the time to understand its customers. This can be accomplished in several ways: by collecting and analyzing business data, by observing customer behavior, or by studying comparable companies. Or, you could always just take the simple approach and ask them. This simple, [...]
Not Everything That Can Be Counted Counts
Ross | October 11th, 2010It’s tempting to count everything that can be counted. The current obsession with social media ROI is just one example – of many – showing how numbers influence our behavior. I had the opportunity to again think about this issue last week when I was on a panel at a Startup Bootcamp event in Boston. [...]
Small business and startup tips: track your own customer service data
Mike | July 12th, 2010It’s been over a year since I last updated the community on our efforts to build a world-class customer service organization. We are committed to providing great support and doing it in a timely, polite, and efficient manner. Since we launched in May of 2008 we have provided customer service via our online Help Center, [...]
Saying “thank you” – why startups and small businesses should listen to mom.
Mike | June 14th, 2010In these recessionary times, all of us who operate startups and small businesses struggle to meet our bottom line, pay our monthly bills, retain our great employees, and grow our businesses in spite of the challenges presented. What to do, what to do? Well, one time-proven marketing strategy that increases customer lifetime value, cements loyalty, and [...]
5 thoughts for startups and small business: numbers count
Mike | March 8th, 2010Photo: tifotter Einstein famously said, “Not everything that can be counted counts, and not everything that counts can be counted” while Count Von Count (pictured above) said “That’s TWO! Two worried frogs! Ha ha ha ha!” Einstein was right in so many ways, but I believe that in the context of small businesses and startups, [...]
Small business tips and tricks: reconciliation hell (or 12,716 ways to spend your weekend)
Mike | February 1st, 2010Warning to readers: the topic of this week’s blog post is arcane, technical, and probably boring to roughly 95% of our audience. I hope that you “5-percenters” get something out of this and that the other 95% of you appreciate that what I am about to describe is how many entrepreneurs spend their Sunday afternoons [...]
Friday Fun Facts – Customer Service Requests
Mike | March 27th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the [...]
Dear Buyer (redux), or 4 tips for posting and managing your crowdSPRING project
Mike | November 16th, 2009Seven months ago I wrote a post and shared some data which I hoped would help crowdSPRING Buyers to find success and happiness with their projects on the site (well maybe not happiness, but you get my drift). Well, since then we have had more than 5,800 new Buyers registered, had over 336,000 more entries [...]
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