Posts Tagged ‘customer service’

We Hired Snow White!

Ross | March 20th, 2009

We received about 500 applications over the past 21 days in response to our ad looking for help with customer service. We talked with and met many outstanding people, but Jaclyn Moser turned out to be the fairest of all. And so, what could eight dwarfs do but to hire Snow White? We’ve tidied-up our place and now whistle while we work, with a smile and a song.

Read full post »

Is Great Customer Service Contagious?

Jerome | February 25th, 2009

In my last post, I asked whether people prefer to contact customer service by phone or email. People shared some great stories and advice in the comments. I want to especially thank Doc Kane – I tried his strategy (see Doc’s comment to my last post) the very next day with UPS and it works!!! […]

Read full post »

Phone or Email? I Need A Human!

Jerome | February 4th, 2009

Is it better to provide customer service by email or by phone? Maybe it’s not the means you use to provide great customer service – but making sure you actually help your customer.

Read full post »

Helping Is Happiness

Jerome | January 26th, 2009

Recently, Ross wrote about how each person can impact others: “think about how you can help others. Imagine how much good you can do if you help just one person per day. Imagine how much good THEY would do if they too help one person per day.” Customer service is about helping others. We’ve all […]

Read full post »

The Culture of Customer Service

Jerome | December 19th, 2008

Ross recently wrote a post about talking with people, not to them. When it comes to customer service, many people forget this lesson. It’s simple. Customer service is first being human. Great customer service means listening, talking with customers, fixing what doesn’t work, and saying “I’m sorry” when you did something wrong. We look up […]

Read full post »

Bienvenue Jerome!

Angeline | September 2nd, 2008

At the end of July, the crowdSPRING team went on a laborious hunt to find a Customer Service Guru. We needed someone to attack inbound customer service requests and respond with cat-like reflexes. We wanted someone who’d work well with the rest of the company to make sure that our customers are happy campers at […]

Read full post »

Happiness As Your Business Model

Ross | June 23rd, 2008

A few days ago, Tony Hsieh, CEO of Zappos.com recommended in a Twitter post a very interesting slideshow by Tara Hunt. The presentation is well worth a view. In the presentation, Tara Hunt suggests that happiness is a key to the success of a business. And in our experience as a company, this advice is spot on. […]

Read full post »

Three Year Olds Are Smart – Why?

Ross | June 17th, 2008

Why do birds fly? Why do I have to eat carrots? Why is the sky blue? Why do you drive a car? Why is that person a different color than I am? Why do I have to wear shoes? Why do I have to go to bed? If you are the parent of a toddler […]

Read full post »