Posts Tagged ‘customer service’

The Culture of Customer Service

Jerome | December 19th, 2008

Ross recently wrote a post about talking with people, not to them. When it comes to customer service, many people forget this lesson. It’s simple. Customer service is first being human. Great customer service means listening, talking with customers, fixing what doesn’t work, and saying “I’m sorry” when you did something wrong. We look up [...]

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Bienvenue Jerome!

Angeline | September 2nd, 2008

At the end of July, the crowdSPRING team went on a laborious hunt to find a Customer Service Guru. We needed someone to attack inbound customer service requests and respond with cat-like reflexes. We wanted someone who’d work well with the rest of the company to make sure that our customers are happy campers at [...]

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Happiness As Your Business Model

Ross | June 23rd, 2008

A few days ago, Tony Hsieh, CEO of Zappos.com recommended in a Twitter post a very interesting slideshow by Tara Hunt. The presentation is well worth a view. In the presentation, Tara Hunt suggests that happiness is a key to the success of a business. And in our experience as a company, this advice is spot on. [...]

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Three Year Olds Are Smart – Why?

Ross | June 17th, 2008

Why do birds fly? Why do I have to eat carrots? Why is the sky blue? Why do you drive a car? Why is that person a different color than I am? Why do I have to wear shoes? Why do I have to go to bed? If you are the parent of a toddler [...]

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