Posts Tagged ‘customer service’
As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]
I use Vimeo to document the artists on K that come to Chicago. When I ran into an issue of not being able to upload as much HD content as I would like early last year, Vimeo’s dalas verdugo was there to help by increasing my weekly capacity on the spot. I mentioned to dalas […]
We received about 500 applications over the past 21 days in response to our ad looking for help with customer service. We talked with and met many outstanding people, but Jaclyn Moser turned out to be the fairest of all. And so, what could eight dwarfs do but to hire Snow White? We’ve tidied-up our place and now whistle while we work, with a smile and a song.
In my last post, I asked whether people prefer to contact customer service by phone or email. People shared some great stories and advice in the comments. I want to especially thank Doc Kane – I tried his strategy (see Doc’s comment to my last post) the very next day with UPS and it works!!! […]
Recently, Ross wrote about how each person can impact others: “think about how you can help others. Imagine how much good you can do if you help just one person per day. Imagine how much good THEY would do if they too help one person per day.” Customer service is about helping others. We’ve all […]
At the end of July, the crowdSPRING team went on a laborious hunt to find a Customer Service Guru. We needed someone to attack inbound customer service requests and respond with cat-like reflexes. We wanted someone who’d work well with the rest of the company to make sure that our customers are happy campers at […]
A few days ago, Tony Hsieh, CEO of Zappos.com recommended in a Twitter post a very interesting slideshow by Tara Hunt. The presentation is well worth a view. In the presentation, Tara Hunt suggests that happiness is a key to the success of a business. And in our experience as a company, this advice is spot on. […]