Posts Tagged ‘customer service’

What if business schools offered an MBA in www?

Mike | March 29th, 2010

Every year thousands of  newly minted MBAs will earn their degrees from over 165 graduate business programs in the US alone. These bright folks will walk through those gates with training in finance, accounting, marketing, economics, strategy, supply chain management, entrepreneurship, statistics, research, business law, negotiating, ethics, and leadership. Many of the young MBAs have […]

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Satisfaction (guaranteed)

Ross and Mike | March 11th, 2010

Later today begins a new day at crowdSPRING and a new approach to our community. When we launched in May of 2008, we offered buyers a simple guarantee, and made an equally simple promise to creatives. We guaranteed “25 entries or your money back” and promised creatives that when a project reached the 25 entry […]

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5 thoughts for startups and small business: numbers count

Mike | March 8th, 2010

Photo: tifotter Einstein famously said, “Not everything that can be counted counts, and not everything that counts can be counted” while Count Von Count (pictured above) said “That’s TWO! Two worried frogs! Ha ha ha ha!” Einstein was right in so many ways, but I believe that in the context of small businesses and startups, […]

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New crowdSPRING policy in LOGO projects!

Jerome | March 1st, 2010

Hi All, For a long time now, many Creatives in our community have wanted to submit entries to logo design projects showing their design on various “collateral” items, such as tee shirts, hats, packaging, business cards, etc. Until now, we have not permitted this, because we felt it was unfair to other creatives who could […]

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We’re not Burger King, but we still want you to ‘Have it Your Way’

Bethany | November 4th, 2009

The crowdSPRING message is all over the place – we have a blog, we use Twitter, we have Facebook, we have email, we have customer support tickets and oh yeah, we even have phones. We’ve tried to cover all our bases on how to get out our message and constantly work on ensuring you’re able […]

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Do I HAVE to wear boots to a Bootcamp?

Jerome | July 3rd, 2009

One of my favorite companies in the world – Zappos – is planning a two day Zappos Bootcamp. At first, I got excited because one could never own enough boots, and Zappos certainly has one of the largest inventories of boots in the universe (or at least on Earth). I thought this would be a […]

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Don’t Underestimate The Value Of Listening

Ross | March 30th, 2009

It never ceases to surprise me when people  think that listening to users is bad business. Michael Arrington recently questioned Facebook’s decision to revert back to some “old features” based on input from Facebook users. In his article titled “No! Never Surrender To Your Users, Facebook”, Arrington argues that you should never listen to your […]

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Friday Fun Facts – Customer Service Requests

Mike | March 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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I Love Vimeo

Chad | March 23rd, 2009

I use Vimeo to document the artists on K that come to Chicago.  When I ran into an issue of not being able to upload as much HD content as I would like early last year, Vimeo’s dalas verdugo was there to help by increasing my weekly capacity on the spot.  I mentioned to dalas […]

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We Hired Snow White!

Ross | March 20th, 2009

We received about 500 applications over the past 21 days in response to our ad looking for help with customer service. We talked with and met many outstanding people, but Jaclyn Moser turned out to be the fairest of all. And so, what could eight dwarfs do but to hire Snow White? We’ve tidied-up our place and now whistle while we work, with a smile and a song.

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