Posts Tagged ‘customer service’
New crowdSPRING policy in LOGO projects!
Jerome | March 1st, 2010Hi All, For a long time now, many Creatives in our community have wanted to submit entries to logo design projects showing their design on various “collateral” items, such as tee shirts, hats, packaging, business cards, etc. Until now, we have not permitted this, because we felt it was unfair to other creatives who could [...]
We’re not Burger King, but we still want you to ‘Have it Your Way’
Bethany | November 4th, 2009The crowdSPRING message is all over the place – we have a blog, we use Twitter, we have Facebook, we have email, we have customer support tickets and oh yeah, we even have phones. We’ve tried to cover all our bases on how to get out our message and constantly work on ensuring you’re able [...]
Friday Fun Facts – Customer Service Requests
Mike | March 27th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the [...]
I Love Vimeo
Chad | March 23rd, 2009I use Vimeo to document the artists on K that come to Chicago. When I ran into an issue of not being able to upload as much HD content as I would like early last year, Vimeo’s dalas verdugo was there to help by increasing my weekly capacity on the spot. I mentioned to dalas [...]
We Hired Snow White!
Ross | March 20th, 2009We received about 500 applications over the past 21 days in response to our ad looking for help with customer service. We talked with and met many outstanding people, but Jaclyn Moser turned out to be the fairest of all. And so, what could eight dwarfs do but to hire Snow White? We’ve tidied-up our place and now whistle while we work, with a smile and a song.
Is Great Customer Service Contagious?
Jerome | February 25th, 2009In my last post, I asked whether people prefer to contact customer service by phone or email. People shared some great stories and advice in the comments. I want to especially thank Doc Kane – I tried his strategy (see Doc’s comment to my last post) the very next day with UPS and it works!!! [...]
Phone or Email? I Need A Human!
Jerome | February 4th, 2009Is it better to provide customer service by email or by phone? Maybe it’s not the means you use to provide great customer service – but making sure you actually help your customer.
Helping Is Happiness
Jerome | January 26th, 2009Recently, Ross wrote about how each person can impact others: “think about how you can help others. Imagine how much good you can do if you help just one person per day. Imagine how much good THEY would do if they too help one person per day.” Customer service is about helping others. We’ve all [...]
