Posts Tagged ‘customer service’
Small business and startup tips: track your own customer service data
Mike | July 12th, 2010It’s been over a year since I last updated the community on our efforts to build a world-class customer service organization. We are committed to providing great support and doing it in a timely, polite, and efficient manner. Since we launched in May of 2008 we have provided customer service via our online Help Center, [...]
Five Tips For Startups And Small Businesses To Improve Their Customer Service
Ross | June 30th, 2010A few days ago, Gary Vaynerchuk and I exchanged a few thoughts on Twitter about customer service. Gary wrote the following: There’s much truth to Gary’s statement. Real relationships are nearly always better (and more important) than customer service. But what is a “real relationship”? Some think that real relationships are possible only offline, with [...]
Saying “thank you” – why startups and small businesses should listen to mom.
Mike | June 14th, 2010In these recessionary times, all of us who operate startups and small businesses struggle to meet our bottom line, pay our monthly bills, retain our great employees, and grow our businesses in spite of the challenges presented. What to do, what to do? Well, one time-proven marketing strategy that increases customer lifetime value, cements loyalty, and [...]
We Love Our Customers
Ross | May 6th, 2010We love our customers. In two years, we’ve answered over 40,000 customer service tickets, and tens of thousands of other customer requests via email, private message, and phone. We’ve obsessed about providing the absolute best customer service to our designers, writers, and buyers. And we’ve met many outstanding people along the way. We love our [...]
Small business and customer service: 3 tips for creating a virtuous loop.
Mike | April 12th, 2010At crowdSPRING we place a great deal of emphasis on customer service: quality, accuracy, and timeliness are critical measures of our ability to deliver this to our users. Customers are the life-blood of any business and small businesses particularly must focus on listening to their customers, responding, and making adjustments based on the feedback received. [...]
Satisfaction (guaranteed)
Ross and Mike | March 11th, 2010Later today begins a new day at crowdSPRING and a new approach to our community. When we launched in May of 2008, we offered buyers a simple guarantee, and made an equally simple promise to creatives. We guaranteed “25 entries or your money back” and promised creatives that when a project reached the 25 entry [...]
5 thoughts for startups and small business: numbers count
Mike | March 8th, 2010Photo: tifotter Einstein famously said, “Not everything that can be counted counts, and not everything that counts can be counted” while Count Von Count (pictured above) said “That’s TWO! Two worried frogs! Ha ha ha ha!” Einstein was right in so many ways, but I believe that in the context of small businesses and startups, [...]
