Posts Tagged ‘crowdspring’

Friday Fun Facts – So Many Projects, So Little Time

Mike | February 13th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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Short Interview – Chris Detmer

Ross | February 12th, 2009

A short interview with crowdSPRING’s front end developer, Chris Detmer.

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Friday Fun Facts – Best Case, Worst Case, and Most Likely

Mike | February 6th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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Phone or Email? I Need A Human!

admin | February 4th, 2009

Is it better to provide customer service by email or by phone? Maybe it’s not the means you use to provide great customer service – but making sure you actually help your customer.

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Short Interview – Jerome (the French Guy)

Ross | February 2nd, 2009

Jerome suggested it would be cool to interview people on our team. I thought it was an awesome idea. And Jerome was surprised to be the first interviewee. Here we go: Interview With Jerome Derradji – crowdSPRING’s Customer Service Guru from Ross Kimbarovsky on Vimeo. And in case you doubt he studies ping-pong videos on […]

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Friday fun facts

Mike | January 30th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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Helping Is Happiness

admin | January 26th, 2009

Recently, Ross wrote about how each person can impact others: “think about how you can help others. Imagine how much good you can do if you help just one person per day. Imagine how much good THEY would do if they too help one person per day.” Customer service is about helping others. We’ve all […]

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Pondering creativity

Mike | January 21st, 2009

The opposite of creativity is cynicism. — Esa Saarinen Everybody’s got it right? Plumbers, doctors, entrepreneurs, and office clerks – creativity surrounds us. But there is the everyday creativity of folks like those I just listed, and the extraordinary creativity of the great artists, thinkers, and inventors. In his book “Creativity,” Mihaly Csikszentmihalyi explains the […]

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