Posts Tagged ‘crowdspring’

Don’t Underestimate The Value Of Listening

Ross | March 30th, 2009

It never ceases to surprise me when people  think that listening to users is bad business. Michael Arrington recently questioned Facebook’s decision to revert back to some “old features” based on input from Facebook users. In his article titled “No! Never Surrender To Your Users, Facebook”, Arrington argues that you should never listen to your […]

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We Hired Snow White!

Ross | March 20th, 2009

We received about 500 applications over the past 21 days in response to our ad looking for help with customer service. We talked with and met many outstanding people, but Jaclyn Moser turned out to be the fairest of all. And so, what could eight dwarfs do but to hire Snow White? We’ve tidied-up our place and now whistle while we work, with a smile and a song.

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Interview With Ron May – The May Report

Ross | March 14th, 2009

A few days ago, I had the opportunity to talk with Ron May about The May Report. Like him or not (and many don’t), Ron May and The May Report have outlasted the many Chicago tech companies who have appeared in the report over the last decade. In this 9 minute video interview, Ron and […]

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Friday Fun Facts – What’s on at SXSW?

Mike | March 13th, 2009

Well, for the past 6 Fridays I have written about the data we collect at crowdSPRING and how we put it to use. Today, in honor of the South by Southwest Interactive Festival, I wanted to share a bit about some of the goings on down in Austin. I am sitting on a plane as […]

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Friday Fun Facts – The “Springy” Awards

Mike | March 6th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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Increasing Conversions Using Google Website Optimizer

Ross | March 4th, 2009

We’ve used the Google Website Optimizer for numerous tests on our site, including the home page, our how it works page, and on other pages to increase conversions. This article illustrates an example of how we do this.

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Friday Fun Facts – Who are we? And, where do we come from?

Mike | February 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe […]

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Is Great Customer Service Contagious?

admin | February 25th, 2009

In my last post, I asked whether people prefer to contact customer service by phone or email. People shared some great stories and advice in the comments. I want to especially thank Doc Kane – I tried his strategy (see Doc’s comment to my last post) the very next day with UPS and it works!!! […]

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Friday Fun Facts – Time Management cS Style!

Mike | February 20th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe […]

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