Posts Tagged ‘community’

Small business and customer service: 3 tips for creating a virtuous loop.

Mike | April 12th, 2010

At crowdSPRING we place a great deal of emphasis on customer service: quality, accuracy, and timeliness are critical measures of our ability to deliver this to our users. Customers are the life-blood of any business and small businesses particularly must focus on listening to their customers, responding, and making adjustments based on the feedback received. […]

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Who are we? And, where do we come from? (2010 edition)

Mike | April 5th, 2010

A little over a year ago, I wrote a post about the international flavor of the crowdSPRING community and I thought perhaps it was time to click the refresh button and see what’s happened in the past year. When I wrote that post, we had been in business for almost a year and we had […]

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Dispatches from SXSWi

Mike | March 15th, 2010

We’re spending a few days at the South by Southwest conference in Austin, so I thought that I could share  notes from three of the sessions. In a few days we travel to Las Vegas for the MIX10 conference and I’ll share some of the goodies from that show next week. Austin is packed this […]

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Satisfaction (guaranteed)

Ross and Mike | March 11th, 2010

Later today begins a new day at crowdSPRING and a new approach to our community. When we launched in May of 2008, we offered buyers a simple guarantee, and made an equally simple promise to creatives. We guaranteed “25 entries or your money back” and promised creatives that when a project reached the 25 entry […]

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