Posts Tagged ‘community’

Panelpicker time at SXSW! Let the voters decide!

Mike | August 23rd, 2010

It’s South by Southwest panel picker time again! August is when folks from around the world have the chance to view panel submissions for next year’s SXSW Interactive Festival and things are in full swing. First a shameless pitch – VOTE FOR US! Ross and I have submitted proposals for the 3rd year in a […]

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Small business and startup tips: track your own customer service data

Mike | July 12th, 2010

It’s been over a year since I last updated the community on our efforts to build a world-class customer service organization. We are committed to providing great support and doing it in a timely, polite, and efficient manner. Since we launched in May of 2008 we have provided customer service via our online Help Center, […]

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12 Questions: Meet Constance Semler (Canada)

Audree | May 25th, 2010

In our 12 Questions blog series, we feature interviews with someone from the crowdSPRING community. For these interviews, we pick people who add value to our community – in the blog, in the forums, in the projects. Plainly – activities that make crowdSPRING a better community. Be professional, treat others with respect, help us build […]

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Dealing With Customer Resistance To Change

Ross | May 5th, 2010

Whether you are a startup, a small business or a Fortune 50 company, customers typically resist attempts to change products or services they perceive work well. People prefer to deal with the things they already know rather than get used to something new. But to innovate, companies must constantly find ways to improve their products […]

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