Posts Tagged ‘community’

How To Find Your First Customers And Grow Your Business

Ross | April 5th, 2011

Entrepreneurs frequently ask me for advice on finding early customers for a product or service, and how to leverage those customers to market to a larger community of potential customers. This is not easy to do, but there are a few things you can do that can help. In this video, I offer five tips, […]

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5 things that suck (about hiring new employees) and 10 things companies can do about it

Mike | February 28th, 2011

We hear all the time about the importance of hiring the right people and the expanding universe of advice can be overwhelming; hire slow and fire fast, only hire the “right” candidate; ask probing questions; check all references; blah blah blah. For a small business with constantly-strained capacity it can be incredibly difficult to post a […]

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Tips for small business and entrepreneurs: the right customer service when things go wrong

Mike | February 14th, 2011

Ross wrote a short post the other day about a funny customer service request we received  and mentioned that we have handled well over 100,000 customer service contacts since we launched less than 3 year ago. I looked at that number and my jaw dropped; I know intellectually that we handle a huge volume of […]

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