Posts Tagged ‘community’

Tips for small business and entrepreneurs: the right customer service when things go wrong

Mike | February 14th, 2011

Ross wrote a short post the other day about a funny customer service request we received  and mentioned that we have handled well over 100,000 customer service contacts since we launched less than 3 year ago. I looked at that number and my jaw dropped; I know intellectually that we handle a huge volume of […]

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Business plans for entrepreneurs – Part II: research

Mike | November 22nd, 2010

A couple of weeks ago, I started a series of video posts for entrepreneurs on creating a business plan. I very much believe that this part of the process is critical to building a strong company. The short video below contains my thoughts on the research process. I hope you enjoy and will look forward […]

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