Posts Tagged ‘community’

Not Too Proud To Say “We’re Sorry”

Ross | June 5th, 2009

We just went through one of the most humbling experiences for our company since we launched in May 2008. We experienced serious site performance problems. While our team (and numerous consultants on several continents) worked around the clock, it took us some time to identify the root causes of the problems and to fix them. […]

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They Like Us, They Really Like Us

Bethany | May 21st, 2009

Over at crowdSPRING, we’re starting to think of ourselves as the Slumdog Millionaire of the online awards.  Here we are, just a bunch of nobodies in India (or the West Loop of Chicago—I mean, if you want to get technical) who came up with an idea that we thought might entertain a small business or […]

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Happy Anniversary

Ross and Mike | May 7th, 2009

We launched publicly on May 6, 2008, making yesterday our one year anniversary – a day that, it turns out, we did not celebrate although we’ll definitely remember. It was a difficult and humbling day for our team and, in the end, we sent the following email to everyone who registered on our site during […]

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12 Questions: Meet Allen (Utah, USA)

Ross | April 20th, 2009

In our 12 Questions blog series, we feature interviews with someone from the crowdSPRING community. For these interviews, we pick people who add value to our community – in the blog, in the forums, in the projects. Plainly – activities that make crowdSPRING a better community. Be professional, treat others with respect, help us build […]

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Friday Fun Facts – Who are we? And, where do we come from?

Mike | February 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe […]

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Pondering creativity

Mike | January 21st, 2009

The opposite of creativity is cynicism. — Esa Saarinen Everybody’s got it right? Plumbers, doctors, entrepreneurs, and office clerks – creativity surrounds us. But there is the everyday creativity of folks like those I just listed, and the extraordinary creativity of the great artists, thinkers, and inventors. In his book “Creativity,” Mihaly Csikszentmihalyi explains the […]

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I can haz crowdSPRING Job?

Stuart | January 8th, 2009

What up? Stu here and I am your new community marketing manager. (or the Angeline termed “Deputy of Awesome”) Although I will fail miserably if I try to do headstands for you. Nor am I nearly as cute as Angeline. However…I do have kick ass hair and I will do my best to fill Angeline’s […]

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12 Questions: Meet Marc Köhlbrugge (the Netherlands)

Ross | January 7th, 2009

In our 12 Questions blog series, we feature interviews with someone from the crowdSPRING community. For these interviews, we pick people who add value to our community – in the blog, in the forums, in the projects. Plainly – activities that make crowdSPRING a better community. Be professional, treat others with respect, help us build […]

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The Culture of Customer Service

Jerome | December 19th, 2008

Ross recently wrote a post about talking with people, not to them. When it comes to customer service, many people forget this lesson. It’s simple. Customer service is first being human. Great customer service means listening, talking with customers, fixing what doesn’t work, and saying “I’m sorry” when you did something wrong. We look up […]

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