Posts Tagged ‘analysis’
Small Business and Startup Tips: Analyze This (a Data Primer)
Mike | May 21st, 2012Our awesome Customer Service Master, Bianca, came to me last week with a simple request: “Let me have more responsibility.” Well it’s not everyday that a member of the team asks for the opportunity to do more, and it’s not every person in the world who expresses interest in learning new skills. We had a [...]
Small business and startup tips: track your own customer service data
Mike | July 12th, 2010It’s been over a year since I last updated the community on our efforts to build a world-class customer service organization. We are committed to providing great support and doing it in a timely, polite, and efficient manner. Since we launched in May of 2008 we have provided customer service via our online Help Center, [...]
