The Insider’s Guide To Great Customer Service Keri | December 9th, 2015

As consumers, we regularly measure our experiences by the quality of a company’s products, services, and customer service. Ironically, many companies forget that customer service often reflects how the world views their business. I’m sure I’m not the only one who’s been stuck on the phone with a company for what seems like an eternity, trying to resolve a trivial problem.

If you run a business, there are many things you can do to help your team deliver great customer service to your customers. But perhaps the most important step you can take is to empower your team to be decisive. Don’t load them with predefined scripts and strict rules. Allow them to be real.

We’re fortunate at crowdSPRING. Our team is empowered to find out what is and isn’t working for our customers, to make customers happy, and to suggest ways we can improve what we do. It may seem like such a simple concept (and it is), but it’s not always widely practiced.

We’re very proud that in any given month, our customer satisfaction rating (customers who say they love their interaction with our customer service team) ranges between 96 and 98 percent. Anyone who’s been involved with customer service knows that’s a terrific result.

Here are five ways you too can deliver great customer service to your customers:

1. Be real.

No, really. I’m serious. We live in a world of boilerplate responses and automated phone calls. No matter how upset someone might be, they will always appreciate emailing, or speaking with a real person who acknowledges that they too, are real! Real life, human interaction goes a long way in Building great customer relationships. Personalize your emails, use your customer’s name, and be specific about what the situation is. The difference between sympathy and empathy to the customer’s problem.

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Fresh from the SPRING: wollina Audree | December 9th, 2015

When perusing our galleries here on crowdSPRING, we see some amazing work submitted in the projects. Today, we noticed this gem submitted in this logo project.

Let us start the slow clap for wollina. Check out more great work on wollina’s profile page.

Nicely done, wollina, nicely done!

FFS-Wollina

Fresh from the SPRING: overmind Audree | November 25th, 2015

When perusing our galleries here on crowdSPRING, we see some amazing work submitted in the projects. Today, we noticed this gem submitted in this logo project.

Let us start the slow clap for overmind. Check out more great work on overmind’s profile page.

Nicely done, overmind, nicely done!

FFS-overmind

 

 

Fresh from the SPRING: decenu Audree | November 18th, 2015

When perusing our galleries here on crowdSPRING, we see some amazing work submitted in the projects. Today, we noticed this gem submitted in this logo project.

Let us start the slow clap for decenu. Check out more great work on decenu’s profile page.

Nicely done, decenu, nicely done!

FFS-decnu

 

Five Strategies To Help You Succeed In Business Meetings Ross | November 16th, 2015

meetings

I do not love meetings. They typically take far more time than necessary, involve more people than necessary, and often lead to more meetings.

Unfortunately, it’s impossible to run a successful company and not meet  with your team. After all, meetings can help resolve problems that could otherwise take too long or be too difficult to resolve.

Some companies have adopted unique strategies to make meetings more effective and efficient. Meetings at Amazon, for example, begin with everyone reading a written narrative (two to six pages) on the topic before any discussion takes place. Other companies limit meetings to 25 minutes to send a strong signal that no meeting should exceed 30 minutes.

But regardless of how meetings are organized and how long they last, they are challenging for participants. It’s very easy to get lost in the crowd or to be disregarded, especially if you lack seniority or are a new member on the team.

What can you do to be more effective in meetings?

The answer lies in learning to be a more persuasive communicator. You can do at least five things to improve your communication skills.

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Fresh from the SPRING: mel_mh Audree | November 11th, 2015

When perusing our galleries here on crowdSPRING, we see some amazing work submitted in the projects. Today, we noticed this gem submitted in this logo project.

Let us start the slow clap for mel_mh. Check out more great work on mel_mh’s profile page.

Nicely done, mel_mh, nicely done!

 

FFS-Mel_mh

Fresh from the SPRING: TheLjusho Audree | November 4th, 2015

When perusing our galleries here on crowdSPRING, we see some amazing work submitted in the projects. Today, we noticed this gem submitted in this logo project.

Let us start the slow clap for TheLjusho. Check out more great work on TheLjusho’s profile page.

Nicely done, TheLjusho, nicely done!

FFS-TheLjusho

 

Twitter Link Roundup #293 – All About Small Business, Startups, and Designers! Mike | October 30th, 2015

Did you see the animated film, “Up?” Did you like the animated film, “Up?” Do you get teary when you hear the theme song from the animated film, “Up?” If you answered yes (or even if you answered, no) to any of the questions above, go ahead. Click the play button. Let’s see if you can handle this one… Some background, while you reach for the tissues: Pianist Jason Lyle Black composed a loverly piano duet and made a video to celebrate his grandparent’s 60th anniversary by taking a loving look at their lives.. inspired in part by (you guessed it) the animated film, “Up!”

The lesson here? Do a good job and maybe some day your own grandson will do something that sweet for you! But for the moment? Start clicking, because it’s time for you to enjoy another lovely set of links and articles that we shared with you over the past week on our  crowdSPRING Twitter account (as well as my own Twitter account)! We do love sharing articles about fonts, logo design, web design, startups, entrepreneurship, small business, leadership, social media, marketing, economics and other interesting stuff! Enjoy!

smallbusinessblog

Small Business and Startups: Telling the Truth | @crowdSPRING Blog crowdspring.co/1GhJHGZ

This Life Coaching Secret Will Change Your Business–and Your Life crowdspring.co/1NJZLUN

A Few Holiday Gift Ideas for the People Important To Your Business crowdspring.co/1NeNowM

startupsblog

Why Vocativ Is Doubling Down On Data Viz crowdspring.co/1LOFrQ3

Zen Concept Will Help You Stop Being a Slave to Old Behaviors crowdspring.co/1QXlEhe

Luxe Kitchen Knife Just Raised $1 Million on Kickstarter crowdspring.co/1M8gyup

How Machines Learn (And You Win) crowdspring.co/1LOJZWn

Consumer Reports Stops Recommending the Tesla nytimes.com/2015/10/21/bus…

Why Not Being a Techie May Be a Benefit To Starting a Technology Company crowdspring.co/1LcaoMe

23andMe Continues Its Comeback With New Genetic Carrier-Status Tests crowdspring.co/1GWABKT

How This Fabulous Entrepreneur Plans to Take on E-Commerce Giants Etsy and Amazon crowdspring.co/1GIOOuG

What Matters Most in Job Candidates: Experience or Attitude? crowdspring.co/1RKHtBf

Study Finds Disturbing Reasons Why So Few Women Are Leaders crowdspring.co/1GWABus

Little-Known Secrets to Getting Featured in Any Publication crowdspring.co/1Lcreuy

Smart Leadership Solutions for Every Challenge crowdspring.co/1LcrM3w

Why Entrepreneurs Should Talk to Regulators Early On crowdspring.co/1QXlF4V

Your Product May Be Minimal, But Is It Viable? crowdspring.co/1MsnAum

Stop Apologizing And Start Leading: A View On Female Entrepreneurship – Forbes crowdspring.co/1NeNpkt

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Fresh from the SPRING: rgraphics Audree | October 28th, 2015

When perusing our galleries here on crowdSPRING, we see some amazing work submitted in the projects. Today, we noticed this gem submitted in this logo project.

Let us start the slow clap for rgraphics. Check out more great work on rgraphics’s profile page.

Nicely done, rgraphics, nicely done!

FFS-rgraphics

Twitter Link Roundup #292 – Ideas and Info For Small Business, Startups, and Designers! Mike | October 23rd, 2015

Could this be my favorite movie of the past 25 years? Maybe. Is this my favorite television series of all time? I should say so. Quentin Tarantino’s Pulp Fiction is a quintessential genre film from 1994. It helped to re-energize and re-define for a new generation of viewers a classic vein of filmic storytelling. Breaking Bad, ran for 5 fabulous seasons on AMC and used many of the same conventions, iconography, and storytelling techniques as Tarantino’s classic. So just how much do these two examples of filmed entertainment have in common? Editor Jorge Luengo Ruiz took the time, did the research, and pulled together the scenes and shot that answer this question. Have a look at this video to see! My advice to you? Do NOT answer that knock at the door….

Pretty convincing, right? Well calm your heart and still the surf music, because it’s time for you to enjoy another fabulous set of links and articles that we shared with you over the past week on our  crowdSPRING Twitter account (as well as my own Twitter account)! We do love sharing articles about fonts, logo design, web design, startups, entrepreneurship, small business, leadership, social media, marketing, economics and other interesting stuff! Enjoy!

smallbusinessblog

Small Business and Startups: Telling the Truth | @crowdSPRING Blog crowdspring.co/1GhJHGZ

What Matters Most in Job Candidates: Experience or Attitude? crowdspring.co/1RKHtBf

The Great Divide in Workplace Benefits crowdspring.co/1KBSBuG

Office Design Tips to Foster Creativity crowdspring.co/1hlodxa

startupsblog

Why Not Being a Techie May Be a Benefit To Starting a Technology Company crowdspring.co/1LcaoMe

Top 10 disappearing jobs in America – Fortune crowdspring.co/1Lcrg5L

It’s All About The Kids — And The Money — At The Learning Experience – Forbes crowdspring.co/1MLjK4Z

Leadership: 7 Ways to Get From Good to Great crowdspring.co/1L1VWV4

Why 11 A.M. Coffee Makes You More Productive crowdspring.co/1L8HM9L

An Open Email From a CEO to All Outstanding Candidates crowdspring.co/1Msrshm

Dunkin’ Donuts: How Brands Should React When They Get Strange, Potentially Damaging Press crowdspring.co/1NJYc9m

Stop Apologizing And Start Leading: A View On Female Entrepreneurship – Forbes crowdspring.co/1NeNpkt

Twitter purging up to 336 workers as new CEO slashes costs crowdspring.co/1Lcree6

How This Fabulous Entrepreneur Plans to Take on E-Commerce Giants Etsy and Amazon crowdspring.co/1GIOOuG

25 Executives Reveal the Things They do Every Day to Succeed crowdspring.co/1LcqVjl

Get Your Product Figured Out First crowdspring.co/1OfICki

Essential Tips for Being the Best at Whatever You Do crowdspring.co/1Q1f20V

Key To Success: Beauty Box Company Birchbox Says It’s Not Just About The Box – Forbes crowdspring.co/1Le1I9p

Take Advantage Of Your Brain’s Hidden Productivity Powers crowdspring.co/1LbDmZA

10 Companies Reinventing How We Eat and Drink crowdspring.co/1RqSPKK

Entrepreneurial Inspiration Starts At Home crowdspring.co/1M73EBr

Tips for Launching Minimum Viable Products Inside Big Companies crowdspring.co/1Le1IGF

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