Strategy
What Steve Jobs Can Teach Us About Management and Leadership
Ross | May 8th, 2013“The task of the leader is to get his people from where they are to where they have not been.” – Henry Kissinger “Management is doing things right; leadership is doing the right things.” - Peter Drucker “You have to be run by ideas, not hierarchy.” – Steve Jobs Strong leadership without strong management can result [...]
How Customer Service Impacts The Success Of Your Business
Ross | May 2nd, 2013What your customers and potential customers say publicly about your company’s products and services matters a great deal. In a few minutes, we’ll give you three good tips on how you can improve your customers’ experience when they deal with your customer service team. But first, let’s take a quick look at why you should [...]
Want To Be More Productive? Don’t Use Your Alarm Clock’s Snooze Button
Ross | April 24th, 2013Assuming on the average that a person lives for 80 years, the typical person spends more than 26 years sleeping. Wow! When we don’t get enough sleep, our reactions times slow down, our blood pressure rises, we increase the chances that we will develop obesity and diabetes, and we become less productive. Recently, Leo Widrich [...]
The Science of Productivity: How To Get More Done In Less Time
Ross | January 17th, 2013Most successful entrepreneurs and small business owners are highly productive and efficient. Imagine what you can accomplish if you could do more in less time! Did you know there is a science of productivity? Many studies have shown that certain practices substantially increase productivity, while other practices make it more difficult for us to meet [...]
The Science of Persuasion: How To Persuade Others To Do What You Want
Ross | December 13th, 2012Most successful entrepreneurs and small business owners are skilled at persuasion and negotiation. Those skills are critical when hiring employees, negotiating with co-founders, investors and vendors, acquiring customers, and in many other situations. Did you know there are six scientifically validated principles that explain how you can better persuade others to do what you want? [...]
Is The Only Purpose of Customer Service To Change Feelings?
Ross | October 25th, 2012Seth Godin, in a recent post on his Blog contends that the only purpose of customer service is to “change feelings.” Here’s what Seth wrote: The only purpose of customer service … is to change feelings. Not the facts, but the way your customer feels. The facts might be the price, or a return, or [...]
What Customers Want Most From Small Business Mobile Websites
Ross | September 26th, 2012Nearly half of U.S. consumers use smartphones. In fact, among young adults (18 to 29) and adults in households with incomes of over $75,000, smartphone use is even higher (66% and 68%, respectively). In a July 2012 study, two independent research firms surveyed more than 1,000 U.S. adult smartphone users. The findings are not surprising: [...]
7 Habits of Highly Effective and Successful Entrepreneurs
Ross | September 12th, 2012Some entrepreneurs invent only excuses, while other entrepreneurs are highly effective and successful. Success and failure doesn’t happen by chance. Highly effective and successful entrepreneurs share common habits. Here are seven habits of highly effective and successful entrepreneurs (plus a bonus at the end): 1. Measure progress. It’s very difficult to succeed unless you are [...]
7 Habits of Highly Effective Employees
Ross | August 15th, 2012We’re fortunate to have built a great team at crowdSPRING. What makes one employee highly effective and another average? For some of our job postings, crowdSPRING receives hundreds of resumes. How do we find the the most effective people to join our team? Contrary to the way most companies hire – we never hire the [...]
