Start ups

Five Tips To Improve Employee Performance Reviews

Ross | December 21st, 2011

Last week, Mike wrote about Small Business and Startups: End-of-Year Mishegoss, 2011 Version. In that post, he briefly mentioned that the end of the calendar year is a good time to conduct employee reviews. I’m not a fan of end-of-year employee reviews. If you waited until the end of the year to give feedback to […]

Read full post »

Small Business and Startups: For Great Service, Speed Counts

Mike | December 5th, 2011

I have written several times about customer service and how important it is for small businesses and startups to deliver it effectively.  Great customer service is about several things: accuracy, honesty, fairness, efficiency, and – perhaps most important of all – speed of delivery. How many times have you sat on the phone listening to […]

Read full post »

10 things entrepreneurs can learn from athletes

Mike | November 21st, 2011

Entrepreneurs can learn a great deal from the world of sport, and in particular we can learn from the professional athletes themselves. In the past year, I have written a number of posts about ways we can learn from others and from the world around us; I wrote about how much we can learn from kids, […]

Read full post »

What It’s Like To Be An Entrepreneur – crowdSPRING

Ross | November 11th, 2011

We’re thrilled to be part of a new web/TV reality series – Trep Life – giving audiences a unique, 360-degree view of what it takes to succeed as an entrepreneur. Each episode focuses on one company or organization. The first episode featured our friends Matt Maloney and Mike Evans from Grub Hub – a terrific […]

Read full post »

Secrets of The World’s Best Brands

Ross | November 9th, 2011

Interbrand has released its annual ranking of the world’s best brands: Best Global Brands 2011 report. Interbrand’s report is considered to be one of the most influential benchmark studies on brand value. Let’s first look at some of the highlights from the report, and then look at some of the important trends and lessons startups […]

Read full post »

Small business and startups: 5 great self-service HR resources

Mike | November 7th, 2011

The everyday grind of running a business can be tough. I am not talking about wooing potential partners at fancy lunches, or drinks with clients after work, or even the whiteboard sessions that can fill our days. I am talking about the nitty-gritty reality of operating a business, paying the bills, washing the dishes, and […]

Read full post »

Personal branding in a world of meat.

Mike | October 31st, 2011

Many small businesses are handed down from generation to generation, with each succeeding operator leaving their own stamp on the family business. Some do better and others do worse, but every so often an heir comes along who profoundly changes the way that business is operated and leaves a meaningful legacy for the family to […]

Read full post »

Small business and startups: great reads from the business press

Mike | October 24th, 2011

I have been spending some time recently with the online business press. Lots of great articles and information out there, so I thought it was time for another edition of the Business Press roundup! It is an incredibly dynamic time in the world of startups and small business: the economy continues to freak, but at […]

Read full post »

Startup tips: 5 great tools for freelancers (and small businesses)

Mike | October 17th, 2011

What is a freelancer if not a small business? Just like small businesses, freelancers must engage in marketing, manage payables and receivables and other accounting tasks, perform HR functions, direct production, and plan strategy. 1. Planning and strategy. There are lots of great tools and apps out there that will help you to plan and […]

Read full post »

Small Business Tip: Challenge Your Customers’ Assumptions And Behavior

Ross | October 11th, 2011

Some of the most successful companies in the world (Apple, IKEA, Southwest Airlines) succeed by doing something many companies fear: challenge their customers’ assumptions and behavior. Apple challenged the assumption that personal computers, mp3 players, mobile phones, and tablets had to be functional and not aesthetic. Apple challenged behavior by persuading customers to focus on […]

Read full post »