Start ups

5 Things Entrepreneurs Can Learn From Diplomats

Mike | September 14th, 2015

War is crazy expensive. Just ask any monarch, president, prime minister or, well, diplomat. So any alternative to war will not only save money but save lives and property. Historically, the chief alternative to waging a war has been to conduct diplomacy. That’s right: talk is cheap. Not to mention that it is effective, practical, and productive. No matter […]

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From the Vault: Labor Day! TCB and TCP

Mike | September 4th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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Small Business and Startups: When a Customer Deserves to Be Fired

Mike | August 31st, 2015

Last week we fired a customer. Yep, you heard me right. We asked one of our customers to please take their business elsewhere. Why would a small business do such a thing? Who in their right mind would turn down revenue and earnings? Well it’s really not that complicated. Some customers simply drain resources, strain […]

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From the Vault: Working Remote. Yeah. About That.

Mike | August 24th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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Small Business and Startups: Build Teams, Have Fun

Mike | August 10th, 2015

Who says business can’t be fun? Leadership is not just about productivity, strategy, and tactics – much more important is the fact that great leadership is about people. Strong leaders never lose sight of the individuals who make up their team and never stop working to make the team stronger. A great team is at once […]

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From the Vault: Give it a Break, Already.

Mike | August 3rd, 2015

EDITOR’S NOTE: We originally published this post 5 years ago. Seein’ as how we are away right now for a long summer weekend, we thought we’d share this one one more time… enjoy! I left early this morning for the first “real” vacation I have had in over a year and I am looking forward to eating lobster […]

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Small Business and Startups: Finding Your Match

Mike | July 27th, 2015

Last week I wrote about customer service and the importance of scheduling and allocating your support resources. Lots of small businesses find that they can deliver top-notch, high-volume customer support with very small teams of people as long as they have the correct tool and as long as they pay close attention to the kinds of problems […]

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Small Business and Startups: Making Customer Service Available (On Your Own Terms)

Mike | July 20th, 2015

Periodically (like every single quarter) we review our customer service data to determine whether we are best using our resources. This is an excellent practice for a small company, especially one that is ambitious and by its very nature capacity constrained. At crowdSPRING we strive to provide world-class quality support, but our team is small […]

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Lean Business Tips: Marketing Channels on the Cheap

Mike | July 13th, 2015

Startups and small businesses face a steep learning curve when it comes to online marketing. The options are rich, the ROI can be cruel, the capacity investment can be significant, and the results can often be questionable. At crowdSPRING we have experimented with virtually every online marketing strategy and tactic available, often with negative results. The […]

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A Victory for Artists Everywhere – Thank You Taylor Swift!

Mike | June 29th, 2015

Thank You Taylor Swift! Wow. Words I never once imagined being typed by my own fingers. But, credit where credit is due, Miss Swift went up against Goliath, carefully aimed and swung her sling and, Pow! The monster was vanquished! If you don’t know what I am talking about here, a little background: about a […]

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