Start ups

Short Interview: Ryan Graves (SocialDreamium)

Ross | April 21st, 2009

At crowdSPRING, we love meeting other people and companies and often invite guests for lunch with our team. A few weeks ago, Ryan Graves of SocialDreamium (Ryan’s startup) joined the crowdSPRING team for lunch. Ryan currently works for General Electric in Wisconsin. SocialDremium is a startup involved with building web-based communities. Ryan had recently returned […]

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Friday Fun Facts – Hello, Buyers!

Mike | April 17th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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Friday Fun Facts – Welcome Newbies!

Mike | April 10th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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The Agony of Choosing the Winning Design: Will you get it right?

Jay | March 31st, 2009

So it’s time to pick the winning design of your crowdSPRING project. You’ve narrowed it down to the finalists: the best three or four designs. You agonize. Which one should you choose? Well guess what: It doesn’t matter. Whichever design you choose, it’s likely that your customers would choose something different. It happened to me […]

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Don’t Underestimate The Value Of Listening

Ross | March 30th, 2009

It never ceases to surprise me when people  think that listening to users is bad business. Michael Arrington recently questioned Facebook’s decision to revert back to some “old features” based on input from Facebook users. In his article titled “No! Never Surrender To Your Users, Facebook”, Arrington argues that you should never listen to your […]

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Friday Fun Facts – Customer Service Requests

Mike | March 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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Friday Fun Facts – Who are we? And, where do we come from?

Mike | February 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe […]

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Is Great Customer Service Contagious?

Jerome | February 25th, 2009

In my last post, I asked whether people prefer to contact customer service by phone or email. People shared some great stories and advice in the comments. I want to especially thank Doc Kane – I tried his strategy (see Doc’s comment to my last post) the very next day with UPS and it works!!! […]

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Friday Fun Facts – Time Management cS Style!

Mike | February 20th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe […]

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Friday Fun Facts – So Many Projects, So Little Time

Mike | February 13th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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