Start ups
Friday Fun Facts – So Many Projects, So Little Time
Mike | February 13th, 2009As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction [...]
Friday Fun Facts – Best Case, Worst Case, and Most Likely
Mike | February 6th, 2009As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction [...]
Phone or Email? I Need A Human!
Jerome | February 4th, 2009Is it better to provide customer service by email or by phone? Maybe it’s not the means you use to provide great customer service – but making sure you actually help your customer.
Friday fun facts
Mike | January 30th, 2009As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction [...]
In defense of meetings
Pete | January 29th, 2009It is with sound mind and body that I willingly write this post. I know full well this won’t be warmly received but I can’t be silenced. My name is Pete, and I like meetings. OK, let me clarify – I don’t like ALL meetings. But I do like one. So much so, that I [...]
Helping Is Happiness
Jerome | January 26th, 2009Recently, Ross wrote about how each person can impact others: “think about how you can help others. Imagine how much good you can do if you help just one person per day. Imagine how much good THEY would do if they too help one person per day.” Customer service is about helping others. We’ve all [...]
Chicago: the new capitol of community-based goodness?
Mike | January 5th, 2009So, what is it about Chicago? In 1922 the Chicago Tribune held a contest. They offered $50,000 to the crowd to come up with a design for their new headquarters building - ”the most beautiful and eye-catching building in the world.” They received 260 entries and the winning entry was built and stands today at 435 [...]
Celebrate Incremental Success
Ross | November 20th, 2008We have a daily five minute all-team meeting at crowdSPRING. At this meeting, we review key performance metrics from the day before. We share this information with the entire team because we believe in being transparent and because we want each person on the team to know how we are doing as a company and [...]
It’s Not You, It’s Me
Angeline | November 17th, 2008Greetings to everyone in crowdSPRING land – Over the past 4 months as Community Manager at crowdSPRING, I’ve had the pleasure of working with 7 of the most dedicated, creative, funny, charming, and handsome fellas a girl could ask for. Seriously, our office might as well be FindAStud.com! (Okay. Maybe I’m exaggerating just a little.) [...]
