Start ups
Friday Fun Facts – Creatives gettin’ biz-ay
Mike | April 24th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the [...]
Friday Fun Facts – Hello, Buyers!
Mike | April 17th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the [...]
Friday Fun Facts – Welcome Newbies!
Mike | April 10th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the [...]
The Agony of Choosing the Winning Design: Will you get it right?
Jay | March 31st, 2009So it’s time to pick the winning design of your crowdSPRING project. You’ve narrowed it down to the finalists: the best three or four designs. You agonize. Which one should you choose? Well guess what: It doesn’t matter. Whichever design you choose, it’s likely that your customers would choose something different. It happened to me [...]
Friday Fun Facts – Customer Service Requests
Mike | March 27th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the [...]
Friday Fun Facts – Who are we? And, where do we come from?
Mike | February 27th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe [...]
Is Great Customer Service Contagious?
Jerome | February 25th, 2009In my last post, I asked whether people prefer to contact customer service by phone or email. People shared some great stories and advice in the comments. I want to especially thank Doc Kane – I tried his strategy (see Doc’s comment to my last post) the very next day with UPS and it works!!! [...]
Friday Fun Facts – Time Management cS Style!
Mike | February 20th, 2009As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe [...]
