Start ups

Tips for small business and entrepreneurs: the right customer service when things go wrong

Mike | February 14th, 2011

Ross wrote a short post the other day about a funny customer service request we received  and mentioned that we have handled well over 100,000 customer service contacts since we launched less than 3 year ago. I looked at that number and my jaw dropped; I know intellectually that we handle a huge volume of […]

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10 things that entrepreneurs can learn from dogs

Mike | February 7th, 2011

Some months back I wrote a post about how, as entrepreneurs, we have much to learn from our kids. Lots of you chimed in about your own experiences and about how much you, too, have learned about business from children. Well, as I was pondering what to write about this week, our family dog, Epee´ […]

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Best Practices and Tips for Restaurant Web Design

Ross | January 26th, 2011

Whether you’re an entrepreneur opening your first restaurant or a seasoned business owner with many years of experience in the restaurant industry, you face many challenges. Among the most important of these challenges is your restaurant’s website. A strong web design can help a restaurant to more effectively market itself, can help convert visitors who […]

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Traveling lean: tips for small businesses and entrepreneurs

Mike | January 17th, 2011

(Fortunately) we don’t have to travel a great deal here at crowdSPRING; we do the bulk of our communication with partners, funders, and customers over the phone, via email, or on Skype. However, when we do travel we are ever constrained by our limited travel budget, over-extended scheduling, and our pesky insistence on convenience,  creature […]

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Five Designs Small Businesses and Startups Should Crowdsource

Ross | January 4th, 2011

Only several years ago, many startups and small businesses could not effectively compete against larger and better financed competitors. Today, inexpensive and free small business marketing tools, outstanding small business programs from Google, and crowdsourcing have made it possible for startups and small businesses to level the playing field. In this post, we’ll discuss five […]

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Three economic trends for 2011 (fueled by startup goodness)

Mike | January 3rd, 2011

2011 is going to be a great year for entrepreneurs – even better than 2010. The past year saw startups on the rise, an increase in venture capital funding (both in real dollars and numbers of companies funded), a resurgence of IPOs, and the rise of David against Goliath, as best represented by Groupon’s spurning […]

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10 random online resources for Entrepreneurs (2010 version)

Mike | December 27th, 2010

Seeing as how it’s the end of another year, I thought I would take a shot at a 10 best list of my very own. But instead of focusing on just one category of thing, I am going to mix it up and make it about various resources any entrepreneur might benefit from. Tools, blogs, […]

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Ten small business tax planning tips for 2010!

Mike | December 20th, 2010

Well it’s that merry time of year again. We’re gonna rest a bit, enjoy the slow pace for the next couple of weeks, take the opportunity hang out with friends and family, perhaps even sip an egg nog. Let’s see now, what else are we looking forward to? Ah yes – tax planning! The end […]

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Business plans for entrepreneurs – Part III: refinement

Mike | December 13th, 2010

In this installment of my posts for entrepreneurs about creating business plans I discuss the second of the “3-Rs,” Refinement. Iteration of your idea is critically important and I share some thoughts about this process and some ideas on how you can strengthen your own plan with a few simple techniques. Let me know what […]

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Worry About People Listening To You, Not About Them Stealing Your Ideas

Ross | December 7th, 2010

If you have a great idea for a new business, should you freely share that idea with others? What if they steal your idea? Many entrepreneurs and small business owners obsess about keeping ideas confidential. The vast majority of entrepreneurs and small business owners should be far more concerned about people listening to their ideas, […]

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