Small business

Thank you!

Ross and Mike | January 6th, 2009

We asked for your help and you voted like mad. And not just voted. You wrote emails. You made calls. You blogged. You tweeted. You (apparently) yelled from the rooftops (we heard). And it worked. Wow! We are humbled, awed, proud, inspired, and (deeply) in debt to you. WIRED let us know late yesterday: crowdSPRING […]

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Chicago: the new capitol of community-based goodness?

Mike | January 5th, 2009

So, what is it about Chicago? In 1922 the Chicago Tribune held a contest. They offered $50,000 to the crowd to come up with a design for their new headquarters building – “the most beautiful and eye-catching building in the world.” They received 260 entries and the winning entry was built and stands today at 435 […]

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Happiness Is Helping

Ross | December 31st, 2008

Can you make a difference if you help just one person per day? You bet! Many of us become involved with efforts to help the environment, cancer research, and numerous other large-scale causes. Those efforts are worthy and important. Some of us help by donating money. Others help by volunteering their time. At the end […]

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Keep Things In Perspective

Ross | December 29th, 2008

It is not unusual to get bent out of shape, become angry, and to express our frustrations when things don’t go as planned. We do this when a potential client doesn’t select us for an assignment, when someone says something negative about us, our companies or people we care about, and in many more situations. […]

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The Culture of Customer Service

Jerome | December 19th, 2008

Ross recently wrote a post about talking with people, not to them. When it comes to customer service, many people forget this lesson. It’s simple. Customer service is first being human. Great customer service means listening, talking with customers, fixing what doesn’t work, and saying “I’m sorry” when you did something wrong. We look up […]

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A Simple Thank You Can Be Very Powerful

Ross | December 18th, 2008

Technology has transformed the way we communicate. Email, SMS, Twitter, Facebook, Flickr, MySpace, and other forms of  communications have allowed people who would not have “met” ten years ago to develop social relationships. We get many great emails from people every day thanking us for what we do. Those emails put huge smiles on the […]

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Can He Really Do Handstands?

Judson | December 12th, 2008

Oh jeez guys. I’m really nervous. In fact, I really didn’t even know what to say. But, I’m seriously happy and pumped to say that I work here now. Crazy, right?! Let me introduce myself: I’m Judson Collier, and I’m a 17 year old (yes, 17. I actually said in my application that I was […]

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What Does Tribal Leadership Teach Us About Building Strong Communities and Organizations?

Ross | December 10th, 2008

Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization (by Dave Logan, John King, and Halee Fischer-Wright). Most people believe that innovation, quality and success is the product of great leadership. A ten year, 24,000 person study found that “tribes”, naturally forming groups of between 20-150 people, and not leaders, drive success in virtually all […]

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Help Us Help You!

Angeline | December 5th, 2008

There are winners, and there are losers. We’d like to think we fall on the winning side of life (our Moms do too!), but we’re never afraid to ask for help when needed. And with that being said, we need your help! It’s not often that we ask you for favors (OK, maybe it is […]

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Jason Calacanis’s “120% Solution” is Wrong

Ross | December 5th, 2008

Earlier this week, Jason Calacanis sent an essay to his mailing list titled “The 120% Solution”. A copy of the essay is posted to Calacanis’s blog. In his essay, Calacanis advocates working 20% more – by adding a sixth day to our workweek – until “America takes care of its debt, untangles the housing mess […]

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