Small business

Friday Fun Facts – Who are we? And, where do we come from?

Mike | February 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe […]

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Is Great Customer Service Contagious?

Jerome | February 25th, 2009

In my last post, I asked whether people prefer to contact customer service by phone or email. People shared some great stories and advice in the comments. I want to especially thank Doc Kane – I tried his strategy (see Doc’s comment to my last post) the very next day with UPS and it works!!! […]

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Friday Fun Facts – Time Management cS Style!

Mike | February 20th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction and we believe […]

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Short Interview – Chad Paulson

Ross | February 19th, 2009

Is it possible that a man can be too obsessed with a movie? Not if you listen to our lead engineer, Chad Paulson. Chad and our dev team make magic happen. When we ran into issues with our content management system, here’s what Chad said: We came, we saw, we kicked its ass! (you’ll recall […]

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Friday Fun Facts – So Many Projects, So Little Time

Mike | February 13th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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Short Interview – Chris Detmer

Ross | February 12th, 2009

A short interview with crowdSPRING’s front end developer, Chris Detmer.

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Friday Fun Facts – Best Case, Worst Case, and Most Likely

Mike | February 6th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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We’re in freaking Forbes

Pete | February 5th, 2009

Look mom – we’re in Forbes! What? No – we didn’t do anything illegal! Umm, no, we didn’t meet Barack either. We just – oh, forget it. It’s not a big deal.  Say hi to dad…

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Phone or Email? I Need A Human!

Jerome | February 4th, 2009

Is it better to provide customer service by email or by phone? Maybe it’s not the means you use to provide great customer service – but making sure you actually help your customer.

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