Small business

The Insider’s Guide To Great Customer Service

Keri | December 9th, 2015

As consumers, we regularly measure our experiences by the quality of a company’s products, services, and customer service. Ironically, many companies forget that customer service often reflects how the world views their business. I’m sure I’m not the only one who’s been stuck on the phone with a company for what seems like an eternity, […]

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Five Strategies To Help You Succeed In Business Meetings

Ross | November 16th, 2015

I do not love meetings. They typically take far more time than necessary, involve more people than necessary, and often lead to more meetings. Unfortunately, it’s impossible to run a successful company and not meet  with your team. After all, meetings can help resolve problems that could otherwise take too long or be too difficult […]

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Small Business and Startups: Telling the Truth

Mike | October 19th, 2015

Telling the truth conjures images of cherry trees and axes. Violence followed by confession leads to redemption right? In business the truth can be elusive, even fungible. As much as we try to craft the perfect projections, what happens in business is never predictable and outcomes can not be conjured from a crystal ball. So […]

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From the Vault: 7 biases that can effect your decision making

Mike | October 12th, 2015

EDITOR’S NOTE: We originally published this post back in 2010. I really loved this piece, but that could be my own susceptibility to #3, below…  Einstein once said, “Common sense is the collection of prejudices acquired by age eighteen.” Common sense, Einstein was arguing, can often be the enemy of rationality, science, and fact-based decision-making. We […]

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Small Business Tips: Document Your Business Processes

Mike | October 5th, 2015

As managers or owners of a business, we usually think about succession planning in the context of who will take over the company once we leave. This is critically important for any business large or small, and the negative impact of poor succession planning can be devastating if something goes wrong and a very fast transition occurs. Think […]

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We Entrepreneurs Can Learn a Lot From Pope Francis (and VW)

Mike | September 28th, 2015

I am not a religious guy. I do not come from a religious family. I am a business guy, so I don’t usually pay a lot of attention to religious leaders, no matter what flavor of spirituality they represent. But Pope Francis’s visit to the US this past week has been very hard to ignore and, as someone […]

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5 Things Entrepreneurs Can Learn From Diplomats

Mike | September 14th, 2015

War is crazy expensive. Just ask any monarch, president, prime minister or, well, diplomat. So any alternative to war will not only save money but save lives and property. Historically, the chief alternative to waging a war has been to conduct diplomacy. That’s right: talk is cheap. Not to mention that it is effective, practical, and productive. No matter […]

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From the Vault: Labor Day! TCB and TCP

Mike | September 4th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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Small Business and Startups: When a Customer Deserves to Be Fired

Mike | August 31st, 2015

Last week we fired a customer. Yep, you heard me right. We asked one of our customers to please take their business elsewhere. Why would a small business do such a thing? Who in their right mind would turn down revenue and earnings? Well it’s really not that complicated. Some customers simply drain resources, strain […]

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From the Vault: Working Remote. Yeah. About That.

Mike | August 24th, 2015

EDITOR’S NOTE: We originally published this post back in 2012. Next month crowdSPRING will move from a 60% remote work environment to around 90%! This means that the team will gather together on just one day per week, the rest of the time we will be working remote from our homes, hotel rooms, Starbucks, front porches, or […]

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