Small business

Short Interview – Chad Paulson

Ross | February 19th, 2009

Is it possible that a man can be too obsessed with a movie? Not if you listen to our lead engineer, Chad Paulson. Chad and our dev team make magic happen. When we ran into issues with our content management system, here’s what Chad said: We came, we saw, we kicked its ass! (you’ll recall […]

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Friday Fun Facts – So Many Projects, So Little Time

Mike | February 13th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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Short Interview – Chris Detmer

Ross | February 12th, 2009

A short interview with crowdSPRING’s front end developer, Chris Detmer.

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Friday Fun Facts – Best Case, Worst Case, and Most Likely

Mike | February 6th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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We’re in freaking Forbes

Pete | February 5th, 2009

Look mom – we’re in Forbes! What? No – we didn’t do anything illegal! Umm, no, we didn’t meet Barack either. We just – oh, forget it. It’s not a big deal.  Say hi to dad…

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Phone or Email? I Need A Human!

Jerome | February 4th, 2009

Is it better to provide customer service by email or by phone? Maybe it’s not the means you use to provide great customer service – but making sure you actually help your customer.

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Short Interview – Jerome (the French Guy)

Ross | February 2nd, 2009

Jerome suggested it would be cool to interview people on our team. I thought it was an awesome idea. And Jerome was surprised to be the first interviewee. Here we go: Interview With Jerome Derradji – crowdSPRING’s Customer Service Guru from Ross Kimbarovsky on Vimeo. And in case you doubt he studies ping-pong videos on […]

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Friday fun facts

Mike | January 30th, 2009

As a small business startup we spend a great deal of time looking at our data and analyzing that data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction […]

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In defense of meetings

Pete | January 29th, 2009

It is with sound mind and body that I willingly write this post.  I know full well this won’t be warmly received but I can’t be silenced.  My name is Pete, and I like meetings. OK, let me clarify – I don’t like ALL meetings.  But I do like one.  So much so, that I […]

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Helping Is Happiness

Jerome | January 26th, 2009

Recently, Ross wrote about how each person can impact others: “think about how you can help others. Imagine how much good you can do if you help just one person per day. Imagine how much good THEY would do if they too help one person per day.” Customer service is about helping others. We’ve all […]

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