Small business

crowdSPRING on NPR: The Crowdsourcing Dilemma

Ross | July 13th, 2010

A few days ago, crowdSPRING co-founder Mike Samson sat down with Bob Garfield, host of NPR’s On the Media show (and columnist for Advertising Age), to talk about crowdSPRING, our community, and our marketplace – for small businesses, entrepreneurs and startups – offering crowdsourced logo design and other custom graphic design,  web design, industrial design […]

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Small business and startup tips: track your own customer service data

Mike | July 12th, 2010

It’s been over a year since I last updated the community on our efforts to build a world-class customer service organization. We are committed to providing great support and doing it in a timely, polite, and efficient manner. Since we launched in May of 2008 we have provided customer service via our online Help Center, […]

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Five Tips For Startups And Small Businesses To Improve Their Customer Service

Ross | June 30th, 2010

A few days ago, Gary Vaynerchuk and I exchanged a few thoughts on Twitter about customer service. Gary wrote the following: There’s much truth to Gary’s statement. Real relationships are nearly always  better (and more important) than customer service. But what is a “real relationship”? Some think that real relationships are possible only offline, with […]

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crowdSPRING Community Gives Back – Campus Consciousness Tour

Ross | June 28th, 2010

Give Back is the crowdSPRING community’s way of helping worthy non-profit and charity causes in need. Creatives in the crowdSPRING community have agreed that for these special projects, no monetary awards will be given. crowdSPRING will waive all fees and will assist the organizations with posting their project. We will collaborate together to help those […]

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10 Tips for startups and small businesses on using voice in your marketing

Mike | June 28th, 2010

Finding your company’s voice in your marketing efforts and written content is a rich way to connect with your customers, engage potential customers, and develop a loyal audience base. Voice is one of the imponderable elements of good writing, and unlike punctuation and spelling it can not be taught with a swift rap from a […]

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10 Tips for Startups and Small Businesses on Naming Your Company

Ross | June 23rd, 2010

Naming your company can be challenging and time consuming. If you need help or simply don’t have the time (it took us nearly 50 hours to name “crowdSPRING”), you can leverage crowdSPRING’s community of more than 64,000 designers and writers to come up with your company name or a product name. Whether you leverage crowdSPRING’s […]

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Small business or self-employed: finding the courage to trade

Mike | June 21st, 2010

If there is anything I have learned in my life as an adult (as arguable as that second half of that statement may be), it is that everything is about the tradeoff. We swap our personal independence for love and comfort when we marry; we barter away more of that autonomy when we have children; […]

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Saying “thank you” – why startups and small businesses should listen to mom.

Mike | June 14th, 2010

In these recessionary times, all of us who operate startups and small businesses struggle to meet our bottom line, pay our monthly bills, retain our great employees, and grow our businesses in spite of the challenges presented. What to do, what to do? Well, one time-proven marketing strategy that increases customer lifetime value, cements loyalty, and […]

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558,000 startups and small businesses. Why we should thank the recession.

Mike | June 7th, 2010

One good thing to come out of this recession has been a dramatic increase in the number of new businesses started in the US and around the world. According to a Kauffman foundation study, in 2009 the number of new businesses hit the highest level in 14 years, with  558,000 start-ups every single month in […]

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Why Every Small Business And Startup Must Understand Social Currency

Ross | June 4th, 2010

You might recall my posts from a few months ago – Branding Secrets of the World’s Best Brands and What Can You Learn From The World’s Best Brands – about the lessons that startups and small businesses can learn from the world’s best brands. A new study recently released by Vivaldi Partners reveals some surprising […]

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