Small business

Small business and startup issues: net neutrality and H.R. 1

Mike | February 21st, 2011

Small businesses which are built on the Internet and dependent on it for their livelihoods are threatened by an amendment to the spending bill passed by the House last week. The amendment introduced by Oregon Representative Greg Walden, specifically prohibits the FCC from enforcing its Net Neutrality rules, passed late last year. These rules would […]

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crowdSPRING on Good Morning America

Ross | February 17th, 2011

Last year in our 12 Questions interview series, we profiled Tiffany Reed, a single mom living in Virginia and working as a graphic designer on crowdSPRING. This past week, Tiffany’s design work on crowdSPRING was covered by Good Morning America (America’s most popular morning show) on their national television show and an accompanying article – […]

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Saying “No” To Customers Can Save Your Company

Ross | February 15th, 2011

Many entrepreneurs and small business owners argue that you should always listen to your customers. In fact, the popular lean startup principles advocate listening to your customers and iterating early and often. But listening to customers – and responding to your customers’ suggestions by implementing all or many of them – are not the same […]

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Tips for small business and entrepreneurs: the right customer service when things go wrong

Mike | February 14th, 2011

Ross wrote a short post the other day about a funny customer service request we received  and mentioned that we have handled well over 100,000 customer service contacts since we launched less than 3 year ago. I looked at that number and my jaw dropped; I know intellectually that we handle a huge volume of […]

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Masked Vigilantes, Punk Rock, Customer Service and Why Apples Turn Brown

Ross | February 11th, 2011

Our customer service team has answered well over 100,000 questions from customers. As our community has grown (crowdSPRING now has over 120,000 buyers and creatives on crowdSPRING, from nearly every country in the world), we sometimes receive unusual notes from customers. For example, last year, one customer wrote to us with the following opening line: […]

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Traveling lean: tips for small businesses and entrepreneurs

Mike | January 17th, 2011

(Fortunately) we don’t have to travel a great deal here at crowdSPRING; we do the bulk of our communication with partners, funders, and customers over the phone, via email, or on Skype. However, when we do travel we are ever constrained by our limited travel budget, over-extended scheduling, and our pesky insistence on convenience,  creature […]

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The State of the Crowdsourcing Union, 2011

Mike | January 11th, 2011

Later this month President Obama will deliver the annual State of the Union address. In the address the President will discuss the relative strength of our economy, our institutions, and our relationships with other nations and our current standing in the world. I thought it appropriate , at the beginning of this new year, to […]

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Five Designs Small Businesses and Startups Should Crowdsource

Ross | January 4th, 2011

Only several years ago, many startups and small businesses could not effectively compete against larger and better financed competitors. Today, inexpensive and free small business marketing tools, outstanding small business programs from Google, and crowdsourcing have made it possible for startups and small businesses to level the playing field. In this post, we’ll discuss five […]

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7 Billion People

Ross | December 31st, 2010

As we close out 2010, we reached another important milestone at crowdSPRING – more than 80,000 designers and writers (from 185+ countries) now work on crowdSPRING. We’re proud of our community but humbled to know that 80,000 is small when compared to the population of the world – expected to exceed 7 billion people in […]

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