Small business

Saying “No” To Customers Can Save Your Company

Ross | February 15th, 2011

Many entrepreneurs and small business owners argue that you should always listen to your customers. In fact, the popular lean startup principles advocate listening to your customers and iterating early and often. But listening to customers – and responding to your customers’ suggestions by implementing all or many of them – are not the same […]

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Tips for small business and entrepreneurs: the right customer service when things go wrong

Mike | February 14th, 2011

Ross wrote a short post the other day about a funny customer service request we received  and mentioned that we have handled well over 100,000 customer service contacts since we launched less than 3 year ago. I looked at that number and my jaw dropped; I know intellectually that we handle a huge volume of […]

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Masked Vigilantes, Punk Rock, Customer Service and Why Apples Turn Brown

Ross | February 11th, 2011

Our customer service team has answered well over 100,000 questions from customers. As our community has grown (crowdSPRING now has over 120,000 buyers and creatives on crowdSPRING, from nearly every country in the world), we sometimes receive unusual notes from customers. For example, last year, one customer wrote to us with the following opening line: […]

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Traveling lean: tips for small businesses and entrepreneurs

Mike | January 17th, 2011

(Fortunately) we don’t have to travel a great deal here at crowdSPRING; we do the bulk of our communication with partners, funders, and customers over the phone, via email, or on Skype. However, when we do travel we are ever constrained by our limited travel budget, over-extended scheduling, and our pesky insistence on convenience,  creature […]

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The State of the Crowdsourcing Union, 2011

Mike | January 11th, 2011

Later this month President Obama will deliver the annual State of the Union address. In the address the President will discuss the relative strength of our economy, our institutions, and our relationships with other nations and our current standing in the world. I thought it appropriate , at the beginning of this new year, to […]

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Five Designs Small Businesses and Startups Should Crowdsource

Ross | January 4th, 2011

Only several years ago, many startups and small businesses could not effectively compete against larger and better financed competitors. Today, inexpensive and free small business marketing tools, outstanding small business programs from Google, and crowdsourcing have made it possible for startups and small businesses to level the playing field. In this post, we’ll discuss five […]

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7 Billion People

Ross | December 31st, 2010

As we close out 2010, we reached another important milestone at crowdSPRING – more than 80,000 designers and writers (from 185+ countries) now work on crowdSPRING. We’re proud of our community but humbled to know that 80,000 is small when compared to the population of the world – expected to exceed 7 billion people in […]

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Small Business Tip: Get $100 AdWords Credit From Google

Ross | December 30th, 2010

Google is giving away $100 million dollars in AdWords credits to small businesses that sign up for an AdWords account BEFORE December 31, 2010. Up to one million small businesses can sign up for this program. If you sign up in the next two days, you’ll have until February 15, 2011 to spend $100 on […]

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10 random online resources for Entrepreneurs (2010 version)

Mike | December 27th, 2010

Seeing as how it’s the end of another year, I thought I would take a shot at a 10 best list of my very own. But instead of focusing on just one category of thing, I am going to mix it up and make it about various resources any entrepreneur might benefit from. Tools, blogs, […]

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Ten small business tax planning tips for 2010!

Mike | December 20th, 2010

Well it’s that merry time of year again. We’re gonna rest a bit, enjoy the slow pace for the next couple of weeks, take the opportunity hang out with friends and family, perhaps even sip an egg nog. Let’s see now, what else are we looking forward to? Ah yes – tax planning! The end […]

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