Small business

Tips for small business: Dear applicant, please show me what I need to see

Mike | March 7th, 2011

Last week I wrote about the pain many small businesses experience when hiring new employees: the effort involved, the cost, the time and the risk. I suggested 10 things employers can do to ease the load and make the process smoother, less risky, and (hopefully) more successful. Today I want to speak to the job […]

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What It’s Like To Be An Entrepreneur

Ross | March 2nd, 2011

We’re thrilled to be part of a new web/TV reality series – Trep Life – giving audiences a unique, 360-degree view of what it takes to succeed as an entrepreneur. Each episode will focus on one company or organization. The first episode is about our friends Matt Maloney and Mike Evans at Grub Hub – […]

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5 things that suck (about hiring new employees) and 10 things companies can do about it

Mike | February 28th, 2011

We hear all the time about the importance of hiring the right people and the expanding universe of advice can be overwhelming; hire slow and fire fast, only hire the “right” candidate; ask probing questions; check all references; blah blah blah. For a small business with constantly-strained capacity it can be incredibly difficult to post a […]

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Small business and startup issues: net neutrality and H.R. 1

Mike | February 21st, 2011

Small businesses which are built on the Internet and dependent on it for their livelihoods are threatened by an amendment to the spending bill passed by the House last week. The amendment introduced by Oregon Representative Greg Walden, specifically prohibits the FCC from enforcing its Net Neutrality rules, passed late last year. These rules would […]

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crowdSPRING on Good Morning America

Ross | February 17th, 2011

Last year in our 12 Questions interview series, we profiled Tiffany Reed, a single mom living in Virginia and working as a graphic designer on crowdSPRING. This past week, Tiffany’s design work on crowdSPRING was covered by Good Morning America (America’s most popular morning show) on their national television show and an accompanying article – […]

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Saying “No” To Customers Can Save Your Company

Ross | February 15th, 2011

Many entrepreneurs and small business owners argue that you should always listen to your customers. In fact, the popular lean startup principles advocate listening to your customers and iterating early and often. But listening to customers – and responding to your customers’ suggestions by implementing all or many of them – are not the same […]

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Tips for small business and entrepreneurs: the right customer service when things go wrong

Mike | February 14th, 2011

Ross wrote a short post the other day about a funny customer service request we received  and mentioned that we have handled well over 100,000 customer service contacts since we launched less than 3 year ago. I looked at that number and my jaw dropped; I know intellectually that we handle a huge volume of […]

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Masked Vigilantes, Punk Rock, Customer Service and Why Apples Turn Brown

Ross | February 11th, 2011

Our customer service team has answered well over 100,000 questions from customers. As our community has grown (crowdSPRING now has over 120,000 buyers and creatives on crowdSPRING, from nearly every country in the world), we sometimes receive unusual notes from customers. For example, last year, one customer wrote to us with the following opening line: […]

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Traveling lean: tips for small businesses and entrepreneurs

Mike | January 17th, 2011

(Fortunately) we don’t have to travel a great deal here at crowdSPRING; we do the bulk of our communication with partners, funders, and customers over the phone, via email, or on Skype. However, when we do travel we are ever constrained by our limited travel budget, over-extended scheduling, and our pesky insistence on convenience,  creature […]

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