Small business

5 Strategies To Increase Productivity In Open Offices

Ross | March 21st, 2016

More and more companies, especially startups, are adopting open office floor plans. Today, nearly 70% of all offices have open floor plans. Companies of all sizes see open offices as an opportunity to reduce real estate footprint and costs – you can put more people into an open layout. In fact, as more companies embrace […]

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4 Toxic Behaviors All Successful Leaders Avoid

Arielle | March 15th, 2016

The most successful entrepreneurs and business owners are good leaders. Notice I didn’t say good managers or bosses – good leaders. This is because good leaders are often good bosses. Good leaders know what has to be done and who should do it. They work to put their team in the best position to succeed. […]

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Mastering the Art of Persuasion: How To Get What You Want

Arielle | March 9th, 2016

Persuasion is a delicate art form. It’s easy to be ineffective when trying to persuade, but also remarkably easy to be overbearing. As a business owner or entrepreneur, your job is mostly to persuade. You must persuade people to come work for you, stay in your company, follow your lead, become a customer, be a […]

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3 Steps to Becoming a Networking Ninja

Arielle | March 2nd, 2016

Ninjas are agile, fast, and efficient. Business networking is typically the exact opposite. It’s often slow, confused, and discombobulated. Yet, while many people avoid it, networking is one of the most important tools in a business owner’s toolkit. When we network, we increase our knowledge and opportunities, and we also amplify the messages we spread […]

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Small Business Customer Service Tips: The Art of the Short Reply

Keri | February 25th, 2016

When I first joined the customer support team at crowdSPRING, I was convinced that every customer or creative needed detailed replies; the next great American novel in email response form. More content means good customer service, right? Boy, was I wrong about that. Think about your own experiences as a customer. Would you rather save […]

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Facebook, Cookies, and Marketing: How To Prevent Your Small Business From Stagnation

Arielle | February 24th, 2016

At some point, even the most successful businesses hit a wall. Sales plateau, the customer base stops growing, morale is low, and revenue is either flat or falling. The best companies – and the best entrepreneurs – find ways to overcome such stagnation. The challenge often isn’t in finding ways to quickly increase customers and […]

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Why Monopolizing The Market Is Poor Customer Service

Keri | February 18th, 2016

We’ve all played the classic board game Monopoly, and we know how frustrating it is when a player gets all of the prime real estate and has the gaul to put countless hotels on each space. It’s infuriating to watch them laugh their way to the bank while you hemorrhage all of your fake cash. You may be […]

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Busted or Confirmed? 3 Common Myths About Starting A Business

Arielle | February 17th, 2016

There are many myths about what it takes to start a business. Time and time again, experts in entrepreneurship and business (often with little to no operating experience of their own) offer formulaic advice on what startups must do to succeed. The truth is that there is no one way to “correctly” start a company. […]

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7 Things NOT to Say To Customer Service

Keri | February 11th, 2016

In customer service, we hear many of the same phrases all day, everyday. If given the chance, most customer service reps would likely give you a list of cringe-inducing phrases they hear at work (and in their haunting nightmares). As a self-proclaimed representative of the hoards of customer service workers out there, here are just […]

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The Surprising Ways a Distributed Team Can Help Your Company Succeed

Arielle | February 10th, 2016

I love working with people from around the world and truly believe that distributed teams provide huge benefits for small businesses and startups. I’m not alone to think so – according to a study updated in September 2015, the number of people working remotely risen 103% in the past year. Still, even as the number […]

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