Small business

7 Things NOT to Say To Customer Service

Keri | February 11th, 2016

In customer service, we hear many of the same phrases all day, everyday. If given the chance, most customer service reps would likely give you a list of cringe-inducing phrases they hear at work (and in their haunting nightmares). As a self-proclaimed representative of the hoards of customer service workers out there, here are just […]

Read full post »

The Surprising Ways a Distributed Team Can Help Your Company Succeed

Arielle | February 10th, 2016

I love working with people from around the world and truly believe that distributed teams provide huge benefits for small businesses and startups. I’m not alone to think so – according to a study updated in September 2015, the number of people working remotely risen 103% in the past year. Still, even as the number […]

Read full post »

Your Small Business Will Not Succeed Unless You Build a Strong Brand

Ross | February 8th, 2016

A brand is the sum total of the experiences your customers and potential customers have with your company. Your brand lives in everyday interactions with customers and prospective customers, the images you share, your company website, the content of your marketing materials, and in your posts on social networks. Today, no company can control all […]

Read full post »

10 Important Things You Can Do To Be A Good Customer

Keri | February 4th, 2016 proactive

As customers, we often put our expectations in the hands of the customer service team. That being said, there is so much one can do to take charge of their own experience as a customer. The company, the product, and the team are only part of the equation, and not the only deciding factors on […]

Read full post »

How to Avoid Failure: Two Common Small Business Mistakes

Arielle | February 3rd, 2016

We all experience failure at some point in our lives. As business owners, failure is common to us- not every idea can be a winner. As entrepreneurs, the looming fear of failure is all too real. According to Forbes, nine out of ten startups will fail within their first few years of operation. This means […]

Read full post »

Why A Generic Logo Design Will Hurt Your Business

Keri | January 28th, 2016

A huge part of what we do in customer service here at crowdSPRING is working to make sure creatives produce original work, respecting the work of others, and that buyers walk away happy with a design all their own. We often get asked why we are such sticklers about the use of generic concepts and why we […]

Read full post »

The Science of Productivity and Happiness: Why Your Office is Hurting Your Company

Arielle | January 27th, 2016

Working in a cubicle is my worst nightmare. The idea of being confined in such a small space with little variation for many hours a day sounds unbelievably boring. Thankfully, I am fortunate to work in an open, flexible environment. Unfortunately, most offices aren’t built with our well-being in mind (or for getting actual work […]

Read full post »

Five Public Speaking Tips and Tricks for Small Businesses

Arielle | January 19th, 2016

 Conferences, meetups and other public events offer many unique opportunities for entrepreneurs and small business owners to market their business. Yet many people turn down opportunities to speak in public. If the thought of speaking in public causes you to panic and sweat profusely, you are not alone. 74% of people fear public speaking. […]

Read full post »

8 Smart and Practical Ways To Increase Your Small Business Profits

Ross | January 18th, 2016

Every small business owner has a lot to do but little time to accomplish everything. In the long run, successful small businesses find ways to improve their profitability (the amount of money remaining after all business expenses are paid). But short of raising prices and alienating customers, it’s not always easy for a small business […]

Read full post »

Seven Tips On Being A Great Customer

Keri | January 14th, 2016

The most successful companies often also provide exceptional customer service. But as anyone who’s worked in customer service can tell you – not all customers are the same. Sure, we do our absolute best to treat each customer with respect and empathy and to solve their problems. But we will go out of our way […]

Read full post »