Satisfaction (guaranteed) Ross and Mike | March 11th, 2010

Later today begins a new day at crowdSPRING and a new approach to our community. When we launched in May of 2008, we offered buyers a simple guarantee, and made an equally simple promise to creatives. We guaranteed “25 entries or your money back” and promised creatives that when a project reached the 25 entry threshold, someone would be paid. Buyers could be confident that they would have a choice of designs, and Creatives could be comfortable knowing that their interests were being protected.

Our guarantee was effective – we refunded a very small percentage of the projects on the site. But those refunds still represented awards that designers in our community would not receive, and the policy left a few buyers unhappy (a few who had received more than 25 entries, but could still not find “the one”).

We want every buyer to be happy with their experience on crowdSPRING and with our community. We also want our community to benefit from every project posted.

Later today, we are introducing a new guarantee: to buyers we say “you will be 100% happy with your project or your money back” and to creatives we promise that one of you will be paid for every project on the site, even if the project ends in a refund. The benefits to the community are clear: buyers will feel more comfortable posting their project (which we believe will lead to more projects on the site) and creatives will take home more cash.

Here’s how it works: when a buyer posts a project, they will still determine the amount of their awards and will  pay the crowdSPRING project fee of 15%. They will also pay a $39 “listing fee” – the listing fee will be non-refundable. These fees will fund a “kill fee” pool, for any project which ends in a refund, and we will choose one participant from the project who will receive the kill fee. The kill fee will be capped at $250 and the person who is paid the fee will retain all of the rights to their entry. There will be no wrap-up in such projects.

We are proud to continue to innovate as we refine and improve our business model. If this policy had been in place in 2009, our community would have received an additional $73,000 in project awards!

More than 54,000 designers and writers now work on crowdSPRING, and we’re excited about the opportunities ahead. We hope you’ll agree that the new guarantee benefits the entire community, and we hope you will join us in wishing everyone good luck with their projects!

Need something designed? Name your price. Pick from 110+ entries. Love it or your money back.

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  • TheNutz

    nice idea.
    but a better idea would it be to award the second and 3th place.

  • TheNutz

    nice idea.
    but a better idea would it be to award the second and 3th place.

  • glamaz0n

    Cool idea!

    As a creative who worked my butt off on a complex project, got good reviews, the project was cancelled anyway, I think this is a great step. Perhaps the $39 will motivate buyers to be more invested in giving feedback so that they can actually find “the one”.

    glam

  • glamaz0n

    Cool idea!

    As a creative who worked my butt off on a complex project, got good reviews, the project was cancelled anyway, I think this is a great step. Perhaps the $39 will motivate buyers to be more invested in giving feedback so that they can actually find “the one”.

    glam

  • TheNutz

    Let’s think about this;
    You’re in a contest for $1000, 1000 entrys and the buyer leave no feedback. At the end he left and one guy receive $250. The buyer looses $39 and wins 1000 ideas and based on them he will hire someone to do the logo.
    I’m not happy with this.

  • TheNutz

    Let’s think about this;
    You’re in a contest for $1000, 1000 entrys and the buyer leave no feedback. At the end he left and one guy receive $250. The buyer looses $39 and wins 1000 ideas and based on them he will hire someone to do the logo.
    I’m not happy with this.

  • Ferg

    TheNutz – Why would a buyer spend $39 and then hire a different designer? As a buyer it wouldn’t cross my mind. The time and energy to find another designer who is cheaper and run the risk of infringing copyright …. I think the number trying to rip the system will be minuscule

  • Ferg

    TheNutz – Why would a buyer spend $39 and then hire a different designer? As a buyer it wouldn’t cross my mind. The time and energy to find another designer who is cheaper and run the risk of infringing copyright …. I think the number trying to rip the system will be minuscule

  • glamaz0n

    Well, Nutz, that’s a good point.

    But IMO it’s better to have the possibility of getting any award on a refunded/cancelled project than to receive nothing at all.

    I worked my butt off, and I am sure many others did too, on a web design project that actually did have the 25 minimum. But they cancelled anyway and I assume $$$ was refunded. No creative received anything – $250 is better than that, at least.

  • glamaz0n

    Well, Nutz, that’s a good point.

    But IMO it’s better to have the possibility of getting any award on a refunded/cancelled project than to receive nothing at all.

    I worked my butt off, and I am sure many others did too, on a web design project that actually did have the 25 minimum. But they cancelled anyway and I assume $$$ was refunded. No creative received anything – $250 is better than that, at least.

  • TheNutz

    I know, but at the same time, buyers will take no risk in this business. Now they can tempt us with higher prizes to have more entries and at the end they can leave with a great brainstorming session for $39.
    They don’t have to hire someone else, they can contact the designer that create one of those designs and offer him a lower price.

    With this we go from guaranteed contest to $250 guaranteed contests.

  • TheNutz

    I know, but at the same time, buyers will take no risk in this business. Now they can tempt us with higher prizes to have more entries and at the end they can leave with a great brainstorming session for $39.
    They don’t have to hire someone else, they can contact the designer that create one of those designs and offer him a lower price.

    With this we go from guaranteed contest to $250 guaranteed contests.

  • haim

    awesome!!! it’s like Christmas sale!
    “Get $2000 design for only $39!”

    don’t be naive!
    for web sites designs, i can’t see why buyer won’t copy any JPG image he like and the run away with the award? the JPG is all he need. the way from JPG to CSS very short.

    not all buyer are like that but some are.

    and what about $200 logo project? will you get $200 or just $50 when the buyer get refund?

  • haim

    awesome!!! it’s like Christmas sale!
    “Get $2000 design for only $39!”

    don’t be naive!
    for web sites designs, i can’t see why buyer won’t copy any JPG image he like and the run away with the award? the JPG is all he need. the way from JPG to CSS very short.

    not all buyer are like that but some are.

    and what about $200 logo project? will you get $200 or just $50 when the buyer get refund?

  • SamFox

    Re: Ferg, hundreds of ideas for $39 is not a bad deal at all!

    And who is going to decide the winner when the buyer leaves, on what basis?

    One of the best features of cS for me used to be guaranteed contests.

  • SamFox

    Re: Ferg, hundreds of ideas for $39 is not a bad deal at all!

    And who is going to decide the winner when the buyer leaves, on what basis?

    One of the best features of cS for me used to be guaranteed contests.

  • Ross

    @TheNutz – One step at a time. We’ve given a lot of thought to this and have been investigating and researching this issue – including talking to many buyers – for MANY months. We think this will work nicely for both buyers and creatives, but as with everything else, are prepared to make further adjustments if we’re wrong.

    Keep in mind too that we do see many repeat buyers and they have a reputation to protect also. If we see abuses, we’ll react appropriately.

    @glamaz0n – We hope too that the effect is to create more motivated buyers. And we agree that on balance – big plus for our creative community. “Kill fees” are very common in offline work and we’re the first and only marketplace to match what can typically happen in a project offline.

    @Ferg – we think so too…

    @haim – for $200 logo project, the kill fee would be $200 (not $50).

    @SamFox – A panel at crowdSPRING will decide the winner (like we’ve been doing for the past 22 months, using the same criteria we’ve always been using). The projects are all guaranteed and in fact, with this change, projects that previously didn’t result in any payment to a creative now will result in a “kill fee” payment, as we discussed in the post. We think that’s a step in the right direction…

  • Ross

    @TheNutz – One step at a time. We’ve given a lot of thought to this and have been investigating and researching this issue – including talking to many buyers – for MANY months. We think this will work nicely for both buyers and creatives, but as with everything else, are prepared to make further adjustments if we’re wrong.

    Keep in mind too that we do see many repeat buyers and they have a reputation to protect also. If we see abuses, we’ll react appropriately.

    @glamaz0n – We hope too that the effect is to create more motivated buyers. And we agree that on balance – big plus for our creative community. “Kill fees” are very common in offline work and we’re the first and only marketplace to match what can typically happen in a project offline.

    @Ferg – we think so too…

    @haim – for $200 logo project, the kill fee would be $200 (not $50).

    @SamFox – A panel at crowdSPRING will decide the winner (like we’ve been doing for the past 22 months, using the same criteria we’ve always been using). The projects are all guaranteed and in fact, with this change, projects that previously didn’t result in any payment to a creative now will result in a “kill fee” payment, as we discussed in the post. We think that’s a step in the right direction…

  • TheNutz

    I’m sorry Ross but the way I see things is that you’re protecting the buyers and disrespect the creatives. As SamFox said, one of the best features of cS for me used to be guaranteed contests (even if I did not won so much contests).
    Just like you said for MANY months you were talking to the buyers, only. You decided what’s best for them and now you’re trying to tell us that this is good for us too.
    For me is not, and I think I’m not the only one.

  • TheNutz

    I’m sorry Ross but the way I see things is that you’re protecting the buyers and disrespect the creatives. As SamFox said, one of the best features of cS for me used to be guaranteed contests (even if I did not won so much contests).
    Just like you said for MANY months you were talking to the buyers, only. You decided what’s best for them and now you’re trying to tell us that this is good for us too.
    For me is not, and I think I’m not the only one.

  • Ross

    @TheNutz – I mentioned talking to buyers because I was responding to a specific comment. We’ve also talked with many creatives in the process of researching this change, and independently researched long established practices in the industry.

    We understand that anytime we make a change, some people will be happy and others might be unhappy. That’s natural. We ask only that you keep an open mind and let’s watch how this unfolds. As you’ve seen us do many times, we watch closely and adjust when necessary to make sure that the goals of our changes are properly met. We believe this is a good step…but like you, are not certain until we have some experience behind us.

  • Ross

    @TheNutz – I mentioned talking to buyers because I was responding to a specific comment. We’ve also talked with many creatives in the process of researching this change, and independently researched long established practices in the industry.

    We understand that anytime we make a change, some people will be happy and others might be unhappy. That’s natural. We ask only that you keep an open mind and let’s watch how this unfolds. As you’ve seen us do many times, we watch closely and adjust when necessary to make sure that the goals of our changes are properly met. We believe this is a good step…but like you, are not certain until we have some experience behind us.

  • glamaz0n

    Uhhh…I think I misspoke.

    Are we talking about refunding the under-25-entry projects and there is no award? Because in this case the $250 is better than nothing.

    Or are we talking about a project that has reached or surpassed the minimum but the buyer is still not satisfied and asks for a refund?

    Because I now recall a policy which used to be in place – where the buyer would get refunded and the cS-awarded creative would still get paid. It was a crowdSpring guarantee to creatives.

    I had forgotten about that latter situation.

    So, up until now, if the buyer wanted a refund, just because, he/she would get hundreds of ideas for nothing. But now it costs $39?

    As things stand now, with a cS account it’s possible to have access to images from any project, except the Pro projects. A case of this was actually documented in the Forum message board a while back. Although – cS has made a lot of progress in that regard by only permitting larger images to be viewed by the creative and the buyer.

    I just can’t see the advantage of downloading images from cS or any other similar site – what do you get??? An unusable low res jpeg with very limited application.

    Okay, so with this new thing, any and all cancelled contests get a $250 kill fee awarded to a cS-selected creative. Whereas, before, the creative would be guaranteed the fee – could be $300, $500 could be $1000 – even if the buyer requested a refund.

    All I can say, I guess, is wait and see.

    I don’t know the stats of cancelled vs completed projects, so maybe this is an uncommon situation, maybe not.

  • glamaz0n

    Uhhh…I think I misspoke.

    Are we talking about refunding the under-25-entry projects and there is no award? Because in this case the $250 is better than nothing.

    Or are we talking about a project that has reached or surpassed the minimum but the buyer is still not satisfied and asks for a refund?

    Because I now recall a policy which used to be in place – where the buyer would get refunded and the cS-awarded creative would still get paid. It was a crowdSpring guarantee to creatives.

    I had forgotten about that latter situation.

    So, up until now, if the buyer wanted a refund, just because, he/she would get hundreds of ideas for nothing. But now it costs $39?

    As things stand now, with a cS account it’s possible to have access to images from any project, except the Pro projects. A case of this was actually documented in the Forum message board a while back. Although – cS has made a lot of progress in that regard by only permitting larger images to be viewed by the creative and the buyer.

    I just can’t see the advantage of downloading images from cS or any other similar site – what do you get??? An unusable low res jpeg with very limited application.

    Okay, so with this new thing, any and all cancelled contests get a $250 kill fee awarded to a cS-selected creative. Whereas, before, the creative would be guaranteed the fee – could be $300, $500 could be $1000 – even if the buyer requested a refund.

    All I can say, I guess, is wait and see.

    I don’t know the stats of cancelled vs completed projects, so maybe this is an uncommon situation, maybe not.

  • dlacky

    “for $200 logo project, the kill fee would be $200 (not $50).”

    “The kill fee will be capped at $250 and the person who is paid the fee will retain all of the rights to their entry”

    What happens with a large scale project? An extra 50 bucks?

  • dlacky

    “for $200 logo project, the kill fee would be $200 (not $50).”

    “The kill fee will be capped at $250 and the person who is paid the fee will retain all of the rights to their entry”

    What happens with a large scale project? An extra 50 bucks?

  • A view from the buyer

    I’m a buyer who happens to be a creative too – a painter. I just suck at Photoshop. I’ve created multiple designs with a graphic designer essentially handling the publishing suites from Adobe – on sight with me. So I know the time involved in Photoshop if the user is pro-efficient: it can be very fast. The time-consuming part stems from the aesthetic talent of the designer.

    If the designer doesn’t get the concept, what the buyer is asking for and lacks talent, why should a buyer be locked into taking the design and loose the investment? Ad agencies spend hundred of thousands of dollars with teams of creatives to win an account with no guaranty of closing the account.

    A lot of your customers are from small businesses and start-ups. They simply cannot afford to be locked into a 25 entry model. Where you all have a point is that buyers should be held accountable IF they do not provide feedback and stop the creative. But that’s for a buyer who knows what s/he wants and also has a visual sense and those are rare. And a lot of those buyers don’t know that in reality to get a design right, you have to communicate frequently.

    The last thing is that communicating visual ideas with text is very difficult. I hope CS will consider implementing a chat function or a call the designer by phone.

  • A view from the buyer

    I’m a buyer who happens to be a creative too – a painter. I just suck at Photoshop. I’ve created multiple designs with a graphic designer essentially handling the publishing suites from Adobe – on sight with me. So I know the time involved in Photoshop if the user is pro-efficient: it can be very fast. The time-consuming part stems from the aesthetic talent of the designer.

    If the designer doesn’t get the concept, what the buyer is asking for and lacks talent, why should a buyer be locked into taking the design and loose the investment? Ad agencies spend hundred of thousands of dollars with teams of creatives to win an account with no guaranty of closing the account.

    A lot of your customers are from small businesses and start-ups. They simply cannot afford to be locked into a 25 entry model. Where you all have a point is that buyers should be held accountable IF they do not provide feedback and stop the creative. But that’s for a buyer who knows what s/he wants and also has a visual sense and those are rare. And a lot of those buyers don’t know that in reality to get a design right, you have to communicate frequently.

    The last thing is that communicating visual ideas with text is very difficult. I hope CS will consider implementing a chat function or a call the designer by phone.

  • Ross

    @glamaz0n – The policy applies to all projects. In the past, when we refunded projects that received fewer than 25 entries, the creative was not paid. We refunded the awards (and our fee) in full. Going forward, as we explain above, a creative will be paid the “kill fee”. That does mean that we may see some projects that previously would not have been refunded, be refunded. In those projects, a creative would receive less than they might have received in the past. On the other hand, they would keep all of their intellectual property rights to the design and would not need to do any further work. We think that the balance tips in favor of our policy change, but like you, we’re keeping an open mind and will make any adjustments we think will be necessary to make sure this change is reasonable and fair.

    @dlacky. Projects > $250, the kill fee is $250. There is no further work required in such projects and the designer keeps their intellectual property.

    @A view from the buyer – thanks for sharing another (important) perspective.

  • Ross

    @glamaz0n – The policy applies to all projects. In the past, when we refunded projects that received fewer than 25 entries, the creative was not paid. We refunded the awards (and our fee) in full. Going forward, as we explain above, a creative will be paid the “kill fee”. That does mean that we may see some projects that previously would not have been refunded, be refunded. In those projects, a creative would receive less than they might have received in the past. On the other hand, they would keep all of their intellectual property rights to the design and would not need to do any further work. We think that the balance tips in favor of our policy change, but like you, we’re keeping an open mind and will make any adjustments we think will be necessary to make sure this change is reasonable and fair.

    @dlacky. Projects > $250, the kill fee is $250. There is no further work required in such projects and the designer keeps their intellectual property.

    @A view from the buyer – thanks for sharing another (important) perspective.

  • SamFox

    By the way, is this new rule in addition to the 25 minimum rule?
    Or will it replace it? So now, even if a project got five entries, it would still be awarded?

  • SamFox

    By the way, is this new rule in addition to the 25 minimum rule?
    Or will it replace it? So now, even if a project got five entries, it would still be awarded?

  • davebowman

    All things considered, I think this is a bold and generous move on Crowdspring’s behalf. It’s the kind of thing that Crowdspring can now offer in part, because it has been so successful. (Like Kellogg’s, for instance… a guarantee on their cereal that if you’re not happy you’ll get your money back!) And, like Ross has said, this will be implemented, and then wait and see how it pans out. For instance, if now, a contest gets say, 450 entries, and the contest holder says “I’m not happy with any of the entries, I want my refund” isn’t that pretty much suspicious, right there? I’ve been a very active creative here for nearly a year, and even a contest that gets as few as 50 entries ALWAYS has numerous brilliant designs. It’s really hard to conceive of situations with ample entries where a contest holder wouldn’t be totally happy.
    One question: if a buyer asks for a refund, how will that be announced in that particular contest when the award is given out?

  • davebowman

    All things considered, I think this is a bold and generous move on Crowdspring’s behalf. It’s the kind of thing that Crowdspring can now offer in part, because it has been so successful. (Like Kellogg’s, for instance… a guarantee on their cereal that if you’re not happy you’ll get your money back!) And, like Ross has said, this will be implemented, and then wait and see how it pans out. For instance, if now, a contest gets say, 450 entries, and the contest holder says “I’m not happy with any of the entries, I want my refund” isn’t that pretty much suspicious, right there? I’ve been a very active creative here for nearly a year, and even a contest that gets as few as 50 entries ALWAYS has numerous brilliant designs. It’s really hard to conceive of situations with ample entries where a contest holder wouldn’t be totally happy.
    One question: if a buyer asks for a refund, how will that be announced in that particular contest when the award is given out?

  • DigitalBeckley

    Uh — NO.

    As a buyer, I am NOT thrilled at the prospect of having to pay ANOTHER fee. This is just another cost we HAVE to pass along to our customers (oh wait – I dont HAVE to absorb this new fee, I ‘could’ go elsewhere)

    @cS – This fee should not be applied across the board for buyers (is it their fault the min of 25 entries didnt happen?). I firmly believe that if a buyer cancels, withdraws, or does not get 25 entries for a contest THEN the buyer should be responsible for the fee. (and cS SHOULD withhold their fee as per, put some of it in the ‘kill pool’??)

    After reading this, we are, at my company, meeting to discuss our options. I had a lots of hopes for cS for 2010, but this new fee announcement is a game changer.

    Watching this closely now.

  • DigitalBeckley

    Uh — NO.

    As a buyer, I am NOT thrilled at the prospect of having to pay ANOTHER fee. This is just another cost we HAVE to pass along to our customers (oh wait – I dont HAVE to absorb this new fee, I ‘could’ go elsewhere)

    @cS – This fee should not be applied across the board for buyers (is it their fault the min of 25 entries didnt happen?). I firmly believe that if a buyer cancels, withdraws, or does not get 25 entries for a contest THEN the buyer should be responsible for the fee. (and cS SHOULD withhold their fee as per, put some of it in the ‘kill pool’??)

    After reading this, we are, at my company, meeting to discuss our options. I had a lots of hopes for cS for 2010, but this new fee announcement is a game changer.

    Watching this closely now.

  • davebowman

    @DigitalBeckley… wait a second… an additional $39 is a GAME CHANGER (deal breaker)??? If you can’t afford another $40 in order to see -on average- hundreds of designs for a project, then, yeah, I’d say go elsewhere. LOL!

  • davebowman

    @DigitalBeckley… wait a second… an additional $39 is a GAME CHANGER (deal breaker)??? If you can’t afford another $40 in order to see -on average- hundreds of designs for a project, then, yeah, I’d say go elsewhere. LOL!

  • DigitalBeckley

    @davebowman – yeap – if we post 1 project a month, thats like almost $500 extra on the year of overhead and its lost money – to me thats like throwing away $500 for nothing. it in no way protects me nor does it provide any additional assurances.

    our expected growth for this year is that we could potentially be posting 2-3 (or more) projects per month, so just why should we pay $1500+ for ‘insurance’ for some one else’s failures?

    its not that we cant afford the fee, its what the fee is for. we’ve maintained a 100% rating across the board, now I am being asked to fund other buyer’s failures.

    what if: every check you wrote had a $10 fee attached to it to fund other people’s overdraft protection? (hey thats a GREAT analogy!), wouldn’t you think twice about writing that check?

    also your on average is a bit off, over the 7 projects we’ve posted – our return is about 30-60 submissions per project, not quite the stampede of creatives to our projects.

  • DigitalBeckley

    @davebowman – yeap – if we post 1 project a month, thats like almost $500 extra on the year of overhead and its lost money – to me thats like throwing away $500 for nothing. it in no way protects me nor does it provide any additional assurances.

    our expected growth for this year is that we could potentially be posting 2-3 (or more) projects per month, so just why should we pay $1500+ for ‘insurance’ for some one else’s failures?

    its not that we cant afford the fee, its what the fee is for. we’ve maintained a 100% rating across the board, now I am being asked to fund other buyer’s failures.

    what if: every check you wrote had a $10 fee attached to it to fund other people’s overdraft protection? (hey thats a GREAT analogy!), wouldn’t you think twice about writing that check?

    also your on average is a bit off, over the 7 projects we’ve posted – our return is about 30-60 submissions per project, not quite the stampede of creatives to our projects.

  • hangar79

    Hello!
    i have 3 point to discuss:

    1/ I think it’s a good INITIATIVE from the part of CS as well as a good faith and I hope that later Cs take further initiatives to protect completely the rights of the buyer and the Creative…

    2/ I’m agree with TheNutz that i hope cS award the second and 3th place.

    3/ TO ROSS, (but out of this subject and i’m sorry)…, i have a question for the project of LG, Why americains only can participate in this project? i don’t want think to words “Racial discrimination”,… i think that the politic of crowdspring is to give chance for the best and to serious creative who worked hardly. i can be the best, he can be the best, she can be the best…but we are not all americain.
    (sorry for my poor english)

  • hangar79

    Hello!
    i have 3 point to discuss:

    1/ I think it’s a good INITIATIVE from the part of CS as well as a good faith and I hope that later Cs take further initiatives to protect completely the rights of the buyer and the Creative…

    2/ I’m agree with TheNutz that i hope cS award the second and 3th place.

    3/ TO ROSS, (but out of this subject and i’m sorry)…, i have a question for the project of LG, Why americains only can participate in this project? i don’t want think to words “Racial discrimination”,… i think that the politic of crowdspring is to give chance for the best and to serious creative who worked hardly. i can be the best, he can be the best, she can be the best…but we are not all americain.
    (sorry for my poor english)

  • SUBHADIP

    Hi Ross , i got the same question like hangar already asked… it s not fair to make nationality criteria for a big competetion like LG mobile phone desgning… Cs is a place of equal opportunity for all…i don knw if u hav decided tht only americans are eligible to participate or it s decided by LG … but whtsoever… it s not fair. you are discriminating creatives…. please rethink about it . thnks.

  • SUBHADIP

    Hi Ross , i got the same question like hangar already asked… it s not fair to make nationality criteria for a big competetion like LG mobile phone desgning… Cs is a place of equal opportunity for all…i don knw if u hav decided tht only americans are eligible to participate or it s decided by LG … but whtsoever… it s not fair. you are discriminating creatives…. please rethink about it . thnks.

  • tygraphics

    This is yet another half baked attempt to find a way to make the Cs model workable. Many of the failed projects result from poorly written creative briefs with little or no reference material and no clear goal & direction. Too often I see a buyer say they don’t want to stifle the creatives creativity so they deliberately don’t provide input. In another case I saw a buyer completely change the creative direction after a dozen posts had been made only to say: “Sorry this is want I really meant.” Often compounding the poor creative brief is the amount of work verses the small rewards. Project scope often has unrealistic expectations.

    On a side note, a very frustrating problem is the buyer who is not an active participant in the creative process. Too often I see buyers who just want to post their fly paper and come back at closing to see if anything stuck. This is the main reason I stopped participating.

    To remedy these issues:
    1. I would recommend Cs institute a project inspection process to determine if the project has validity.

    2. Perhaps a training cycle and a set of rules that requires the buyer to post feedback as well as have an understanding of the nature of the business.

    3. I would not charge the fee to any who have never asked for a refund. Once any buyer asks for a refund then they would be the ones to subsidize the kill fees. The more refunds they receive the higher their fee.

  • tygraphics

    This is yet another half baked attempt to find a way to make the Cs model workable. Many of the failed projects result from poorly written creative briefs with little or no reference material and no clear goal & direction. Too often I see a buyer say they don’t want to stifle the creatives creativity so they deliberately don’t provide input. In another case I saw a buyer completely change the creative direction after a dozen posts had been made only to say: “Sorry this is want I really meant.” Often compounding the poor creative brief is the amount of work verses the small rewards. Project scope often has unrealistic expectations.

    On a side note, a very frustrating problem is the buyer who is not an active participant in the creative process. Too often I see buyers who just want to post their fly paper and come back at closing to see if anything stuck. This is the main reason I stopped participating.

    To remedy these issues:
    1. I would recommend Cs institute a project inspection process to determine if the project has validity.

    2. Perhaps a training cycle and a set of rules that requires the buyer to post feedback as well as have an understanding of the nature of the business.

    3. I would not charge the fee to any who have never asked for a refund. Once any buyer asks for a refund then they would be the ones to subsidize the kill fees. The more refunds they receive the higher their fee.

  • mike

    Anyone who thinks a buyer is going to rip them off doesn’t understand reality.
    The last think i want is to waste any more of my time finding and dealing with another designer.
    I just want a design i can use, pay for it, and get it over with as quickly as possible.
    End of story.

  • mike

    Anyone who thinks a buyer is going to rip them off doesn’t understand reality.
    The last think i want is to waste any more of my time finding and dealing with another designer.
    I just want a design i can use, pay for it, and get it over with as quickly as possible.
    End of story.

  • Marc Hughes

    You guys are concentrating on the negatives too much.

    I’ve been working on a small project in my off-time. I had considered posting a contest. I’d happily pay a grand for a great design that I liked. But taking a chance on paying that much and not getting something I liked or not getting something I could use was preventing me from posting. I can’t afford to do a contest, fail, and then find a more traditional design route.

    Now, I can post. If it doesn’t work out, I lose $39 instead of $1000.

    This is one contest that wouldn’t have existed without this policy.

  • Marc Hughes

    You guys are concentrating on the negatives too much.

    I’ve been working on a small project in my off-time. I had considered posting a contest. I’d happily pay a grand for a great design that I liked. But taking a chance on paying that much and not getting something I liked or not getting something I could use was preventing me from posting. I can’t afford to do a contest, fail, and then find a more traditional design route.

    Now, I can post. If it doesn’t work out, I lose $39 instead of $1000.

    This is one contest that wouldn’t have existed without this policy.

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