Archive for March, 2009

The Agony of Choosing the Winning Design: Will you get it right?

Jay | March 31st, 2009

So it’s time to pick the winning design of your crowdSPRING project. You’ve narrowed it down to the finalists: the best three or four designs. You agonize. Which one should you choose? Well guess what: It doesn’t matter. Whichever design you choose, it’s likely that your customers would choose something different. It happened to me […]

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Don’t Underestimate The Value Of Listening

Ross | March 30th, 2009

It never ceases to surprise me when people  think that listening to users is bad business. Michael Arrington recently questioned Facebook’s decision to revert back to some “old features” based on input from Facebook users. In his article titled “No! Never Surrender To Your Users, Facebook”, Arrington argues that you should never listen to your […]

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Friday Fun Facts – Customer Service Requests

Mike | March 27th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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I Love Vimeo

Chad | March 23rd, 2009

I use Vimeo to document the artists on K that come to Chicago.  When I ran into an issue of not being able to upload as much HD content as I would like early last year, Vimeo’s dalas verdugo was there to help by increasing my weekly capacity on the spot.  I mentioned to dalas […]

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We Hired Snow White!

Ross | March 20th, 2009

We received about 500 applications over the past 21 days in response to our ad looking for help with customer service. We talked with and met many outstanding people, but Jaclyn Moser turned out to be the fairest of all. And so, what could eight dwarfs do but to hire Snow White? We’ve tidied-up our place and now whistle while we work, with a smile and a song.

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Interview With Ron May – The May Report

Ross | March 14th, 2009

A few days ago, I had the opportunity to talk with Ron May about The May Report. Like him or not (and many don’t), Ron May and The May Report have outlasted the many Chicago tech companies who have appeared in the report over the last decade. In this 9 minute video interview, Ron and […]

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Friday Fun Facts – What’s on at SXSW?

Mike | March 13th, 2009

Well, for the past 6 Fridays I have written about the data we collect at crowdSPRING and how we put it to use. Today, in honor of the South by Southwest Interactive Festival, I wanted to share a bit about some of the goings on down in Austin. I am sitting on a plane as […]

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Friday Fun Facts – The “Springy” Awards

Mike | March 6th, 2009

As a small business startup we spend a great deal of time looking at and analyzing data to help us drive strategy, make adjustments, and better understand our customers. We try hard to not be robotic in our response to numbers, but rather to let them inform our decisions and our direction. Here is the […]

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Increasing Conversions Using Google Website Optimizer

Ross | March 4th, 2009

We’ve used the Google Website Optimizer for numerous tests on our site, including the home page, our how it works page, and on other pages to increase conversions. This article illustrates an example of how we do this.

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I am NOT the Director of Puerto Rico!

Bethany | March 3rd, 2009

Hi!  I’m the new PR Director. And in case you’re wondering – it’s true – Ross did think PR stood for Puerto Rico! So, I’m sitting in my office at my previous job, when all of a sudden I get this email from a co-worker with the subject line “hmmm, you should really check this […]

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