Comments on: Is Great Customer Service Contagious? http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/ crowdSPRING's blog about design, digital creativity, business strategy, and more. Tue, 14 Feb 2012 21:13:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Do you really collaborate with your customers? Part 1 | Small business growth http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-852 Do you really collaborate with your customers? Part 1 | Small business growth Wed, 18 Mar 2009 10:21:45 +0000 http://blog.crowdspring.com/?p=1308#comment-852 [...] Is Great Customer Service Contagious? (crowdspring.com) [...] [...] Is Great Customer Service Contagious? (crowdspring.com) [...]

]]> By: How To Make Your Customers Happy | Telecom Update http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-851 How To Make Your Customers Happy | Telecom Update Sat, 07 Mar 2009 08:00:27 +0000 http://blog.crowdspring.com/?p=1308#comment-851 [...] Is Great Customer Service Contagious? (crowdspring.com) [...] [...] Is Great Customer Service Contagious? (crowdspring.com) [...]

]]> By: How To Make Your Customers Happy — LucaFiligheddu.com http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-850 How To Make Your Customers Happy — LucaFiligheddu.com Tue, 03 Mar 2009 22:22:13 +0000 http://blog.crowdspring.com/?p=1308#comment-850 [...] Is Great Customer Service Contagious? (crowdspring.com) [...] [...] Is Great Customer Service Contagious? (crowdspring.com) [...]

]]> By: moser http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-848 moser Thu, 26 Feb 2009 14:31:11 +0000 http://blog.crowdspring.com/?p=1308#comment-848 Customer service definitely starts with the company's attitude toward its community - you set the house rules. If we're all in this together and respectful, open communication is the norm (the good and the bad), that feeling comes through and creates some comradery. This site has so many opportunities for human interaction and it's always easier to help someone out when we feel like there is a "someone" on the other end rather than a corporate system, nameless competitor, etc. I wonder how instant messenger would work in a community like this. Customer service definitely starts with the company’s attitude toward its community – you set the house rules. If we’re all in this together and respectful, open communication is the norm (the good and the bad), that feeling comes through and creates some comradery. This site has so many opportunities for human interaction and it’s always easier to help someone out when we feel like there is a “someone” on the other end rather than a corporate system, nameless competitor, etc. I wonder how instant messenger would work in a community like this.

]]> By: moser http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-5670 moser Thu, 26 Feb 2009 14:31:00 +0000 http://blog.crowdspring.com/?p=1308#comment-5670 Customer service definitely starts with the company's attitude toward its community - you set the house rules. If we're all in this together and respectful, open communication is the norm (the good and the bad), that feeling comes through and creates some comradery. This site has so many opportunities for human interaction and it's always easier to help someone out when we feel like there is a "someone" on the other end rather than a corporate system, nameless competitor, etc. I wonder how instant messenger would work in a community like this. Customer service definitely starts with the company’s attitude toward its community – you set the house rules. If we’re all in this together and respectful, open communication is the norm (the good and the bad), that feeling comes through and creates some comradery. This site has so many opportunities for human interaction and it’s always easier to help someone out when we feel like there is a “someone” on the other end rather than a corporate system, nameless competitor, etc. I wonder how instant messenger would work in a community like this.

]]> By: ArtbyAudree http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-847 ArtbyAudree Wed, 25 Feb 2009 20:34:34 +0000 http://blog.crowdspring.com/?p=1308#comment-847 I think the community has a great opportunity to bond by using the forums and the PM system. When everyone's ideas, complaints, and praise are LISTENED to... it makes a big difference. I am inspired by the creatives who take the time to respond to another's quest for help, and the posting of helpful links. They don't have to do it... they just do. How cool is that? I think the community has a great opportunity to bond by using the forums and the PM system. When everyone’s ideas, complaints, and praise are LISTENED to… it makes a big difference. I am inspired by the creatives who take the time to respond to another’s quest for help, and the posting of helpful links. They don’t have to do it… they just do. How cool is that?

]]> By: Conference Call http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-846 Conference Call Wed, 25 Feb 2009 20:24:12 +0000 http://blog.crowdspring.com/?p=1308#comment-846 I find the way to make customer service contagious (especially within your compnay), is to surround yourself with caring employees. If they care about the product they are selling, or the service they are providing, good customer service will come naturally. Also, giving employees and the community a say-so (the opportunity to express an opinion, be heard, and promote change) gives them a vested interest. Customer service then becomes personal and natural, instead of demanded and forced. I find the way to make customer service contagious (especially within your compnay), is to surround yourself with caring employees. If they care about the product they are selling, or the service they are providing, good customer service will come naturally.

Also, giving employees and the community a say-so (the opportunity to express an opinion, be heard, and promote change) gives them a vested interest. Customer service then becomes personal and natural, instead of demanded and forced.

]]> By: Conference Call http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-5669 Conference Call Wed, 25 Feb 2009 20:24:00 +0000 http://blog.crowdspring.com/?p=1308#comment-5669 I find the way to make customer service contagious (especially within your compnay), is to surround yourself with caring employees. If they care about the product they are selling, or the service they are providing, good customer service will come naturally. Also, giving employees and the community a say-so (the opportunity to express an opinion, be heard, and promote change) gives them a vested interest. Customer service then becomes personal and natural, instead of demanded and forced. I find the way to make customer service contagious (especially within your compnay), is to surround yourself with caring employees. If they care about the product they are selling, or the service they are providing, good customer service will come naturally.

Also, giving employees and the community a say-so (the opportunity to express an opinion, be heard, and promote change) gives them a vested interest. Customer service then becomes personal and natural, instead of demanded and forced.

]]> By: VictoriaAnnDesign http://blog.crowdspring.com/2009/02/is-great-customer-service-contagious/comment-page-1/#comment-845 VictoriaAnnDesign Wed, 25 Feb 2009 18:51:38 +0000 http://blog.crowdspring.com/?p=1308#comment-845 I too find this group of creatives really helpful and understanding which is why I have pretty much ditched the other site I submitted to in favour of crowdSPRING. I'm sure the buyers are just as friendly - I have only had limited contact with them so don't feel qualified to comment but all in all - this is a great community. I too find this group of creatives really helpful and understanding which is why I have pretty much ditched the other site I submitted to in favour of crowdSPRING. I’m sure the buyers are just as friendly – I have only had limited contact with them so don’t feel qualified to comment but all in all – this is a great community.

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